Credit First National Association (CFNA) Eastland Rd, Cleveland

They keep spam calling me even though I'm not a customer with them. Edit: Actually I just recall there are laws in placed making it illegal for a company to continuously call someone using automatic systems or usimg recordings when the person never signed up for any services or never giving permission to be contacted.

AVOID AT ALL COSTS! Some of the worst customer service and business practices I've ever experienced. I logged on and paid more than double what my minimum payment was and the next payment due went from June, to august. Now I'm finding out I was still liable to make a payment in july, even when the web portal did not indicate it. Not only that. I found out I was charged a late fee in may (for a payment which was not late) and instead of removing the entire "late" aspect. They simply waived the fee! Now I'm stuck with this terrible company, and awful customer service. As soon as I pay off my credit I'm never coming back again. This company does not value their customers business, only seeking to make a quick buck from that, rather than a lifetime member.

Simply put! If you don't want a late fee even if you're processing the payment prior to the due date I'd suggest NOT using this company. It apparently takes them 4-5 days to process the online payment from the date you scheduled it. Thanks to the slow processing times I will now take a hit on my credit!!!! I may as well pay the interest fees from my other credit cards vs using Credit First.

This company, who Tires Plus uses as a creditor, doesn't care about consumers at all; only late fees! I asked to be set up on recurring payments the LAST TIME I CALLED IN! They told me I was all good, then sent me a letter a MONTH later and said I was late!!!! They are a total joke of a company! I called and tried to set it up again and they said they don't do that and they won't waive the late fee! Oh, by the way, they only let you schedule 6 months ahead; obviously to get more late fees!!! STEER CLEAR!

Thought that we would try Hibdon Tires Plus 6 months no interest plan for a set of tires. Turns out that Credit First N.A was the finance company that they use. I sent a $400.00 payment in full to pay off 3 months earlier than we needed to. I used their online payment option and paid the day the bill was due. The next month I get a bill from them with a $19.00 balance for a late fee. Their late fee states $35, but they charged me a $19.00 fee. Of course they did, they didn't make any money off me. Terrible company and even worse customer service. Was on hold for an hour and still can't get in touch with anyone. STAY AWAY FROM THIS FRAUDULENT COMPANY!!!!!!!!!!!!!!!!

I just paid off my balance and have yet to receive a card or bill from them. When I took the offer I only did so because the sales guy said I could pay it at the store. Complete lie Southern Tire Mart doesn’t accept payment at the store.

Absolutele trash bank. No customer service what so ever. Their call centers are "Always Busy" 20+ minute in wait time. (No other bank in the U.S does this). I bank with over 8 different banks. Just got this CFNA card a few weeks ago. Payments being returned to my bank chscming account for no reason and I still cannot get a hold of them. True bank I say again. Luckily I give my paymennts early or else who knows what they would've done. Probably counted a no payment and a fee on my account from what I read on the damn letter they sent me. Really quick to charge you burt don't help you.

I APPLIED FOR THE CARD AT FIRESTONE AND APROVED. I was never sent a card and was charged two late fees $50 & $27. I was never sent a bill before the first late fee $50 and I made a payment before the second late fee $27. I'm paying off my account and will never do business with credit first (cfnc) ever again.......

Good bank! I have a Firestone credit card with them, they give you 6 months to pay your purchase interest free. I have no complaints 👍

BE AWARE. DO NOT USE. CROOKS. Very poor business ethics, make payments take maximum amount of processing time deliberately if they see it can include late fee, been charged $35 late fee previous 5 months in a row when not a single payment was late when questioned they said processing time on all transaction, can't wait to pay my balance off and cancel, if possible as i cant keep up with the fees, never do business again, should be reported to better business bureau, news stations, police, and any other authorities as they are running a scam and stealing... very disappointed