Crase Auto Connection W Eames St, Channahon

Family oriented feel and super fast deal! We love our new truck! I would definetly recommend checking them out for your next vehicle purchase!

Tony is down to earth. The vehicles on the lot are newer models in great condition. We purchased one.

I have 5 vehicles and have been coming to Crase for over 10 years. They treat me well and are always honest. The manager is very friendly and the staff knowledgable. I would recommend Crase and have been nothing but extremely satisfied.

Go elsewhere, it sounds harsh, but my experience was the exact same as others a year ago. I was told by Tony that they focus on the mechanical condition of the vehicle and I was told by Randy that the vehicle had not been wrecked. Both cases couldn't be more far from reality. Mechanical: I noticed a squeak in the breaks like the brake pad metal indicator tab was rubbing so I pull the front tires and found that the pads on the passenger side were cracked and only touching 70% of the rotor. The brake rotor was rusted 3/4 in on the brake surface which means it had been that way a long time. I found on the drivers side that the rotor was flaking apart from rust. If you inspect the vehicle in a shop this could easily been seen. I should have crawled under it. The 2nd day I owned it I had to replace both brake rotors and pads. I took the vehicle in for a transmission flush and the dealer came back with a $2,700 list of repairs. Water pump, front axle seal, front auto ride shocks leaking… Regarding accident: I was told by Randy that the "Auto Check" was clean and that they didn't pull a car fax, he went on to say that Car fax over reports and assured me that it had not been wrecked. When I bought it I noticed a small fray in the passenger seatbelt, it looked like it got snagged on something and over time frayed, I replaced the seatbelt and when I had the side covers off I saw that there had been repair work done on the post between front and rear doors. It looks like it may have been "T-boned" in-between the doors. When I looked the vehicle over at the lot I carefully looked at the fenders, fender supports to see if all original or repaired…it seemed okay, but actually had been wrecked. Do not trust any dealer that tells you "auto check" is accurate, insist on both, auto check and car fax. Bottom line, they sold me a vehicle that has many mechanical issues and was wrecked. The vehicle was unsafe and would not pass any state or large dealership inspections which is why it was probably auctioned or sold off. Why would a large dealer sell off an LTZ Tahoe…they are like gold. I can't believe that I didn't read the review before buying from them. Shame on me, don't let it happen to you. In regards to customer service: I called 3 hours a head of time and told them I was coming to look at the vehicle. The vehicle was dirty inside and out. I was told that Randy's girl friend had been driving it. What the heck??? Why wouldn't you clean it? I realize after writing this review that basically I am sucker. There was so many signs... Finally - I noticed a very positive 5 star "they won't ripp you off" review. Be aware that they can leave reviews for themselves. Notice that it says a google user and no name. Again, don't buy it. I wish I could post pictures…I have the brake rotors and pics of the post repair and dealer receipts. Just look elsewhere and save yourself the trouble. Steve

This is a great place to purchase a vehicle from. Very personable and family oriented business. We felt right at home and very comfortable there. Thanks again

Bought a truck from them out of state. They are very helpful and have great prices. Next time I need a vehicle, I will check their lot first.

Awesome place to buy your next vehicle. Randy and the staff are great people that will treat you right. Wouldn't buy from anywhere else.

Best experience I have ever had in buying a truck. Not pushy and answered any question I had. I will/would refer anyone to this dealership.

Staff were very friendly and helpful. Great experience, fast and efficient. No pushy salesmen to worry about. Would travel the 5 hours to buy from them again.

Excellent service as always. Glad we bought our vehicle here. Will continue doing business with Crase Auto in the future!