Cornerstone Home Lending, Inc The Pkwy, Richland

Dealing with Cornerstone as a company and the local team has been nothing but a headache. Website, Emails, and basic communication are all junk. The focus seems to be on getting you through the sales process (but I had numerous issues there) and not working the long term relationship or providing decent service via their site and customer service. I would heavily advise against working with them.

We called and text Bryan for 6 days and he never would get back to us. He wouldn’t return phone calls or texts. He even says in his voicemail that he “prides himself on getting back to you no later than the same day.” That’s a lie. If you want to deal with someone who will actually responds to you and interacts in a professional manner, don’t call Cornerstone.

Bryan was a great resource for us during our home buying process. He went above and beyond what we expected to close on our house.