Congressional Federal Credit Union Washington

This credit union makes it hard to set-up autopay, especially in times of COVID. They'll charge late fees for loans even when the money is sitting in the account. I recommend you find another credit union or bank.

I've been with them for 15 years, and they are so responsive and helpful.

Truly Kafkaesque member services. If you ever manage to get a human being on the phone, you will be put on hold permanently or transferred to an outdated, never-checked voicemail. So disappointing. As I write this, I am currently on hold.

Member since 1997. Congressional Fed Cred Union assessed a $30 fee on a $15 transaction because I took money out of my savings 6 times in one month. I was NEVER given a warning or reminder about the 6 transaction rule. A short warning email would have been gratefully appreciated. I was paying for Christmas presents via PayPal that was linked to my savings account. I will be closing my accounts and doing my business with another financial institution that has the kindness and technology to let customers know when they may get assessed a penalty in the near future. I realize this may sound trivial but as a loyal customer I feel CFCU let me down and didn't have me in their best interest.

Great customer service. Refinancing my mortgage was handle very professionally. Staff is friendly professional and helpful. Been a member for over 20 years