Community State Bank N Ankeny Blvd, Ankeny

Hi Heather. We appreciate your feedback. Fraud alerts are in place to place to protect the customer against unauthorized activity. We attempt to reach our customers immediately both by text alert and phone calls to prevent the inconvenience of a card restriction. Some merchants are more susceptible to fraud and therefore, are more scrutinized by our fraud team. Our customers can reach the fraud team 24/7 at 800-262-2024 to validate transactions and un-restrict a card. While the convenience of using a debit card is important to you and to us, we also take pride in protecting your account against unauthorized activity. If you'd like to discuss further, please contact customer care at (515) 331-3100.

Annie, thank you for leaving us a 5 star review! We are glad you enjoyed your experience at your Community State Bank location. We’ll be sure to pass your note along to the team! - Community State Bank Team

Thank you for taking the time to submit this feedback on Community State Bank’s product and service offering. Total satisfaction is our goal with all of our products and services and we understand constant improvement is required to meet that standard. If you are open to it, we ask you to please contact a member of our Customer Care team at (515) 331-3100 to discuss how we can make our products and service better for you and other Community State Bank customers. - Community State Bank Team

Thank you Matthew! We appreciate your business.