Community Choice Credit Union 13 Mile Rd, Roseville

1st impressions of this place are horrible. Handicap parking spaces are further from the main door than normal parking? I realize you have a ramp on that side but usually handicap people are the ones needing to be closer to the entrance. Design flaw maybe, but as you walk into the door you feel very closed off and almost trapped. Separated into two very small waiting rooms and not at all open or aesthetically pleasing. There were many parts of the ceiling missing, dated looking with random home improvement tiles laying around on the floor, ripped wall paper or tears in the dry wall, kinda dirty. Looked more like a payday loan place and not a credit union. I was greeted shortly after arriving and she was friendly and asked what I wanted. I told her a new account and questions on other accounts or products offered. She told me that someone would be with me shortly after "they" were done helping a customer. I could hear but not see other people speaking in the back, at least two. So there were at least 2-3 credit union employees unable to assist me within 10 minutes? There was only one other physical customer and me, One employee was helping the customer who was taking a while. Another customer does eventually show up, walks in and takes care of his banking and walks out. Once I seen no one was coming and with the one customer still being helped and the frustration of knowing there were other employees lollygagging around while good money was just staring at you! I start walking out and was not stopped, so I assume this location is full and cannot fit any of my money or allow new membership. I'll take my business somewhere else...(Update: Not a chance, I am looking for a Credit Union with standards. This particular branch location has fewer standards than the kitchen of a Chipotle restaurant!)

Everyone is always so nice in that branch that I go to and it’s always clean and everyone is always fast and in and out

Excellent customer service experience ! Brooke Bieber and Chanell Batiste are a definite asset to Community Choice. Both are very professional and knowledgeable. I have recommended CC to many people that want a better banking experience.

Love working with Ann! She has been able to assist me many times from getting information to resolving problems. Always super friendly and helpful.

Dawna was so nice & professional. She answered all my questions that I needed answered. Very patient & kind. Helped me out a lot. Thank you so much Dawna! :)

Dawna was so friendly and informative! Very happy with my decision to come here!

Went in to set up an account. Excellent customer service and great new layout of the office. Account set up was smooth and very efficient.

Ms. D. Hermes gave me my first checking account and she was pleasant at explaining community choice options to me which made me feel comfortable.

If you are in the market for a banking facility where you are treated like family, CCCU is where you need to be! Hands down the best customer service I’ve experienced and their rates cannot be beat!!! Win win!

My wife and I went to the new location on 13 mile and little Mack for a personal loan, and the staff couldn't have been nicer or more helpful. We will definitely be using this branch from now on.