Commerce Bank Sandman Ln, Columbia

I have had decent experiences with this bank in the past and Michelle is an excellent help when I have worked with her. However they inexplicably close the lobby at various times and cannot provide information as to when the lobby will be open. When I go through the drive up window they tell me that they can’t help me with my business and to try one of the other locations. So what am I paying for? They have my money, there are employees in the building, but no one will work with me to address my banking needs. Very very frustrated

I was just stalked by a Commerce manager, Barbara, for no reason. I went in Commerce bank at Nifong Rd. in Columbia MO and gave her an updated mailing address for me and as I left and went to the car I was driving (on a side street), I discovered (a few minutes later) that she had driven her car and parked it about 100 feet behind my car. I walked down the street and passed her car and saw her sitting in her car (parked behind the car I was driving) with looking at her phone (this was about 10:15 am) and when I went back to the car I was driving (which actually wasn't even mine) and got in -- when she immediately drove off and went back to the bank. I drove back to the bank and saw her car pulling in the bank parking lot and I went inside and asked if she was sitting behind my car and she said yes and said she was at lunch. No, she wasn't at lunch at 10:15 am nor was she eating in her car. She was clearly stalking me. She immediately followed me after I left the bank in her car and she did not get out of her car nor was she eating when I walked by her car (parked behind me) and saw she was in there. This was 10:15 am, not a lunch hour, especially since the bank doesn't even open until 9 am. I've not done anything wrong or inappropriate for her to act this way. I've written no bad checks and no overdraft fees, and this was ridiculous, unorthodox, sneaky and unprofessional -- and I'm sure even illegal to stalk someone. I closed my account and I will never do business with this woman or even Commerce bank ever again. This woman was not on her lunch. She actually followed me out of the bank right after I left and drove her car in the direction I was walking, to clearly see where I went and what car I was driving, not even caring that I saw her sitting behind my car (a few minutes later) and was aware she was following me. And why? There is something very wrong with this woman. She is sneaky, dishonest, not professional and I think someone should follow her and stalk her to see what other unorthodox and illegal things she does. I'm sure there are other things also. And she really is a manager?

Barbara was an amazing help. I’ve never experienced such an outstanding display of excellent customer service. She was very personable and made me feel like my issue was her top priority. I’m very impressed!!

Worst banking experience year after year. Find literally any other bank.