Commerce Bank State Line Rd, Kansas City

I've banked with Commerce for ~20 years, it's been the only checking account I've really ever used. I'm done with them officially today. They have some decent services available, but I haven't had a truly positive customer service experience in a long time. Today, I made 3 different phone calls, the first 2 ended when I was transferred to the wrong department. After waiting 30 min on hold to resolve an issue with a fee (which shouldn't have posted anyway and is still unresolved) - I talked with a snarky customer service rep who insisted on taking an action that he assured me was pointless. I wasn't happy or nice about it, but I was willing to pay whatever was needed to resolve the issue immediately. Apparently there is no way to do that - which is really good reflection of how Commerce does business: always to their advantage. On the bright side, while I was on hold, I found that pretty much every other bank in Kansas City has better checking account terms - so I'm making a move and I'm happy about it. Don't assume all banks are the same and don't walk into this one and expect anything but trouble if you have an issue. 2 stars because there must have been something that they did right in the 20yrs (although nothing is really coming to mind).

I have been with Commerce Bank for years and the branch at 135th and State Line is my favorite. They have always been very helpful and still have a coin counter for customer use. I would recommend Commerce Bank and this branch to anyone.

I've banked with Commerce Bank for over 10 years. This bank branch at 135th and State Line is the worst branch I've ever been to. Rude, unhelpful tellers; Management that is so poorly trained they don't know the meaning of customer service. Avoid this branch at all costs, you'd be better off getting run over by a truck than having to deal with the tellers at this branch!

I've been banking with Commerce for more than 25 years. It's nice to know that my bank won't change their name or merge with another bank. I've never had any complaints.

Great people and great customer service - the people in this branch and the friendly consistent service they provide me is why I will continue to be a loyal customer of commerce for the foreseeable future

Great Commerce bank. Wonderful customer service, ATM, great hours and location.

Friendly tellers and good location. Thank you Dean for getting me in and out fast today.

Terrible customer service! Never returned my call about my request for information !