Commerce Bank E Elm St, O'fallon

I've been with commerce for about 9 years now and I've done transactions with 3 main branches. This branch is my favorite! The staff is always friendly and are helpful with any questions I may have. The current manager there seems very engaged with his customers. Recently, I went to the drive thru and while another teller was working my transaction he went out of his way to say Hi and ensure that I was having a good experience.

Most awful bank. Seems like my funds are shifted around every day.

Will not be going to this branch to deposit cash again. The teller asked me how much, I told her 1130, which I triple counted, and she took my money, sent me my bank receipt and told me to have a good day. When I looked at the receipt it said 1030 deposited, and when I asked about it she said that's all she had. So why didn't she say that before bidding me a good day?

Excellent bank. I have been with Commerce Bank over 20 years

I liked them for 4 years. And although I had some overdrafts, since I willingly paid a substantial fee each time, I thought they were satisfied. Suddenly their policy has changed and they are much less forgiving of overdrafts for my business account. In our business, overdrafts happen. So they closed my account claiming they sent me a letter a month ago. I never got the letter. I'm not happy with the policy change, but I am especially upset that they couldn't have sent that letter registered mail so I wouldn't have been blindsided this morning. Not very professional.

I will never be back. They handed out my exact card number and cvc to a completely different individual. This has happened twice. The first time I thought it was a whoops. Second time, I have to leave.

I have been with them for many years and i have noticed the drive through service is always so very , very slow here it can honestly take up to 15 mins or more for a depoait not sure why when you are the only one in drive through. I have not encountered this problem at other locations...

I've been with commerce for many years. O'fallon branches are the best.

I WANT TO GIVE A SPECIAL THANK YOU TO SAMANTHA AT THIS BRANCH FOR GOING ABOVE AND BEYOND IN HELPING ME WITH AN ATM CARD PROBLEM!

I've been banking there for over 25 years and they have always accommodated me. I'm not happy with where they moved. I'ts out of my way no matter where I'm going!