Commerce Bank Oakmont St, Overland Park

This is the worst Commerce Bank location there is. Everytime I come here there is a wait or a rude associate. Right now I'm in the drive thru. I have been here for 17 minutes while they "fix" the cash machine. I would just get my license back and go to another location, but the teller won't answer the button when I press it, so I can't leave without my driver's license. I heard the other teller say to the customer parked next to me the wait is because of me and them waiting to get my cash from the cash machine. It has been almost 20 minutes and I have to get my kids from school. I really don't appreciate having my license held while I wait for them to do maintenance. Very frustrating and certainly shows no regard for customers and schedule. I would never recommend this location, everytime I come here there is something that could easily be fixed with proper management. This location is poorly managed is what it comes down to.

Have bank with them for a very long time. Except today I could afford lunch as I was overcharged by the hundreds of dollars for an accounting mistake that affected many of their customers. Thank God I didn't need something important Apparently public embarrassment is barely worth an apology from Commerce.

This branch was able to provide service like no other. Everyone was friendly and helpful, especially Destiny who was very communicative and an absolute pleasure to work with.

Went through the drive thru and waited 5 minutes for someone to acknowledge me. Didn’t get no greeting or response when I needed to deposit money into my savings. Very rude overall for a drive thru first time experience at this location. The one by my house in Shawnee was MUCH MUCH nicer than this location. Found it convenient being across the street from JCCC since that’s where I take my classes, but not convenient enough for my service. I’ll check into other Commerce banks elsewhere. I still have my receipt of who took my service.

I am very unhappy with this branch at Collegeand Quivera. I would have given it 0 stars if possible. I was told on the phone by Cassandra at Customer Service that a double charge was reversed and I saw the money go into my account. The next day, the money disappeared from my account, and I was charged 2 $37 overdraft fees for purchases made the previous day, when the money was in my account. I went into the branch to straighten out the situation, and I was told that Cassandra was unable to "allegedly give me a reversal." I told the msnager to listen to the recording of the conversation, as it should have been recorded. He refused. He told me it was not his problem, and a problem between Verizon and me. I have been a customer here for over 20 years, as has my husband. Very poor customer service. What happened to "the customer is always right?" I guess it disappeared when Commerce let millennials run it's banks.

Called this branch as it is nearest my home to order some Euros for an upcoming trip. Even though the website lists that any branch can order foreign currency, spoke to Luke who made it clear this was a pain and it would be easier for him if I would go to the Monrovia branch as they have Euros on hand. I have been a valuable customer of Commerce since 1995 and I will handle my business in the way more convenient for branch personnel than for myself. Not the caliber of customer service that I would expect from Commerce.

Love this location... Not only is it close to my house, but the staff not matter who is working are professional and friendly.

Lorraine was extremely helpful and kind!