PNC Bank Mastin St, Overland Park

They bought my loan out from somebody else. They are a hot mess. Lost 2 payments but still cashed them. I had to prove that I paid. Then would not take checks from other banks in order to force me to open an account with them.

Went and opened a couple accounts with them and David, one of the employees, stayed after close and got us all squared away. Sorry to keep you late David but thank you for being so helpful!

we NEVER opened any accounts with them but they kept sending us mail and saying we had negative accounts. i don’t know how that’s possible when I NEVER OPENED AN ACCOUNT WITH THEM!!!!!

It is a great national bank institution although it is different set up than a traditional bank but you can get everything but if you're not technologically inclined then this is not the bank for you as this was in place even prior to the pandemic.

About two weeks ago I walked in there panicky because my husband and I were to close on a house within 24 hours, but of course, in any closing fashion they needed several items (one being information on my car loan through PNC). Bethany and another gentleman(I cannot recall his name) were THE BEST. I was so stressed and they helped me kindly and as much as they possibly could even though they don't handle car loans out of that location and then directed me to the corporate location phone number who quickly answered my questions. Bethany then let me send the info to their PNC fax machine and wait in an empty office so I felt comfortable. Thank you again!

Still paying PMI after 13 years. They have promised it would only be for the first 2 years. They also promise it’s going away each time I call. The house is being sold and was just appraised for 2x the loan payoff. Sorry the review went to this office, it’s the corporate office that has been so misleading.

Great experience opening new accounts with this branch! Bethany K. is amazing, customer-focused, and very helpful! I would highly recommend her for any banking needs at this branch.

Prompt, friendly service. In and out in 20 minutes, set up with a student banking account, had a debit card in hand, ready to go. Not a single hiccup since then.

This is there form of customer service. Guess just to be expected in today’s world.

Worst corporate bank. I would never use this bank again. Worst bank i have ever dealt with in my life. They lie to you and charge you for things they should not. DO NOT USE PNC