Columbia Credit Union Sw Scotton Way, Battle Ground

It’s better to just be apart of a normal bank. Their interest rates are even lower than somehow possible on savings, but they’ll sure shaft you on loans. Their customer service is last to none and they make no effort to improve it. My advice do not bank here.

The lady that helped me fill out my auto loan was extremely nice and helpful (Vickie). I would definitely come back to her but the front desk girls are the rudest. They have a policy of no more than 12 people inside so when it wasn’t busy before I could wait inside. Today it’s literally 93 degrees and Adel from front desk kept saying wait I’m your car. To what die In there from a heat stroke?! I kept telling her I was able to wait inside before but she didn’t care. Worst customer service.

Extraordinarily bad service on auto loan - 2 months after payoff Columbia mailed the title to our vehicle without tracking or any form of verification. Title was lost in mail and Columbia would not even cover the DMV fee for a replacement.

Actually prevented a family member from purchasing a better home due to to filing their auto loan twice. When questioned they actually asked them interrogation style if they really had two of the exact same year and model cars. Not to mention their policy is to start draining your checking if you don't use it after 6 months. I have to admit, the people are nice, but what a bad business model and what a way to mess up in a massive way to hurt your customer. User beware.

The inconsistency is absurd. My sister took over my moms car payments after she passed away last year and my sister has had to prove my moms death to these people multiple times. One day they’ll allow her to make the payments so the car doesn’t get repoed, the next they won’t allow her to make any. The last time she went there, they made my sister cry. Y’all need to get it together.

I decided to switch to CCU after being with a local bank for over a decade and am glad I did so. I was helped by Magie Rhea and she was fantastic. I came to her with a list of questions and things I needed to get done, and left feeling like I had a weight taken off my shoulders. Great branch.

Really no benefit of being a member, I've had more stressful encounters then helpful, and in order to get the transactions I needed to get done I had to leave go over to Walmart do my transactions and then go back use the ATM to do the rest. I joined this credit union because I was a member back in early 2000 and it was great. Obviously things have changed. I'd much rather get charged 3 dollars to pull my money out at Walmart then deal with the judgmental attitudes from the Scotton way Columbia credit union.

I love Columbia Credit Union but this branch is horrible. They have one teller working the front and the drive thru and one person doing sit down service.

Incredible staff here. Their service and professionalism is superb, it’s why I bank here!

Had an excellent experience! Staff is very friendly, knowledgeable, and helpful! :)