iQ Credit Union Sw 9th Ave, Battle Ground

Upgraded since they fixed the website problems - Thanks. As noted below - let us know that it is happening and when it might be resolved to avoid a review below which happened after I called in. Thx ---------------------------------------------------- Normally a higher rating but for a week now the website has been very slow. I finally called and they confirmed same. They should post information on their website and twitter, none there btw, that they are experiencing issues. My tablet seems to work but win 10 with several browsers has the issue. Come on Iq, show the IQ and inform you customers so that we do not waste time.

Do NOT USE THIS HORRIBLE CREDIT UNION!!!!!! I have made on time and early payments for over two years on a car loan. The pandemic caused me to lose of my two jobs and now this horrible, greedy credit union is refusing to let me refi. My credit score is over 800. I have money in all my accounts and a credit card through them I have never missed a payment on! I was lied to twice about the "3 month no payment due to the pandemic" I asked twice and was told I would not be charged interest. This was a straight lie! I also paid for extra insurance and they tried to deny me the right to use it!

Five Stars for terrible customer service! This branch is the worst in Clark County. I got treated impolitely for asking them to honor their card policies. Every time I go here I either get treated rudely by Emily, she has a resting grumpy face. Treated like I'm stupid by the Branch Manager, when the fault was their's for not activiting the card to begin with. Branch manager tried to blame me, yet she mysteriously disappeared in the back with my card to activate it. Or worst asking for a new card to be printed only to be charged 5 dollars for it, and on top of that the card had the same card numbers! Their excuse was it had a new expiration date. Seriously how is that secure? Unacceptable service.

(Updated 4/5/18)Please note that the credit union has instituted a new policy. Now when you enter the building you are required to take off caps (or turn them backwards) put all hoods down and all backpacks are subjected to inspection. I understand it is for security purposes, but it definitely makes the branch feel less friendly.This is the best iQ Credit Union branch. It can get quite busy at times, so you may have a slight wait. All of the employees are very nice and very helpful! You will always be greeted as soon as you walk in the door. Many of the employees will get to know you by name and say "Hi!" I recently got an auto loan there and the Web Lending Department worked really hard to make things easy for me. I completed the paperwork in this branch on a really busy day and my wait to see a loan counselor was maybe 5 minutes. iQ Credit Union offers almost all the same services as a bank so it is good choice for your everyday banking. There is an ATM and a coin sorting machine in the entry foyer. They also offer drive thru banking. Getting to the location can be a little difficult because the shopping center where it is located has traffic restrictions. A recognizable landmark from Highway 503 is the cinema building. There are no public restrooms. There is plenty of free parking right out in front of the building.

Do Not Recommend I have my auto loan through this bank and I tried everything in my power to make the payment. But they could not make the payment now I'm left to pay a late fee. Poor customer service, will not be a future customer.

I have been a member with the iQcu since I was in high school and have never had a bad experience with them. I recently had my card locked due to a recent policy of their's involving the security chip cards. I was not aware of this policy and it left me without a debit card over the weekend. I called them this morning to figure out the problem and Tanya was very help answering my question and sorting this whole mess out. I now know the problem and have it all fixed. I really do appreciate the customer support these people do and will be staying with iQ for a long time to come. Keep up the good work!

They have such wonderful employees that work here. My favorite employee I have worked with so far has been Brooke. I had a fraudulent charge on my account and she helped me fix the problem. She had me call the company where the fraudulent charge came from and the customer service agent was being unhelpful and rude and Brooke asked to speak with the person so I handed her my phone and she dealt with the problem for me. She went above and beyond to help me out and I appreciate her so much for it!

This place has minimal to no fees, short lines, happy and helpful employees, a nice manager who is willing to work with you, plenty of ATMs and co-op ATMs in the area, good rates, many different services that you wouldn't find at most other banks and credit unions and easy to use online banking. However they need to work on their android app because it doesn't work on my phone.

Leaving B of A for iQ Credit Union was one of the best, smartest decisions I've ever made. My checking account at iQ earns me a higher interest rate than a savings account at B of A. The customer service is impeccable.

Worst bank ever. Had my money stolen without them even trying to get it back. And they locked my whole account and card. One of the worst mistakes of my life. F you IQ