Colonial Banking & Home Loans West Fwy, Fort Worth

I would also echo that the customer service is very poor. For the past 2 years I have had problems where the bank has assessed me late charges in the fall. I've gone over every itemized check with them RE: my monthly payments. However, they never told me (I just figured it out myself) that if I make my monthly payments ahead of my payment due date (like 2-3 months ahead) that this money gets credited to my account but does not get credited to my regular monthly payment. So by the time that the coupon book comes for me to start the process again, they tell me that I've missed a payment (even though they had been getting my money 2-3 months ahead). So they have charged me (even after talking to them, several letters sent to them as well) interest fees and late fees while they take my money ahead of time for the other 10-11 months and make money on mine. BAD BAD accounting and customer service on their part. I would never go with this bank but they purchase mortgages on the open market and that is how I ended up with them.

Our mortgage was sold to them, what a nightmare! They will put you late on purpose. Worst CEO, how do incompetent people like this, with archaic systems, purposely destroying people's credits and life, for the simple pleasures of dominating, keep their jobs. Wondering how many employees have been abused. If anyone did? Time to speak!!

Scott Bickford has helped me with three home loans. He makes the process very easy. My experience with Scott has been the highest level of customer service. When I need another loan or would like to refinance the only person I would call is Scott Bickford.

Colter did a great job assisting us through the home finance process of building our home. He is very knowledgeable about his field and was always timely in responding to our questions. Kolter made the process seamless!

I had my loan with them for 4 years. My home owners insurance company sent them request for payment for my annual renewal. These people never sent in a check and my insurance canceled. Needless to say, they blamed me, My home insurance doubled due to a lapse in coverage for 6 months. Horrible and unprofessional.

Travis Taylor had my back the whole way through a transaction that wasn't easy due to seller and title company issues. I really felt like I could trust him with all the details of my financial situation. I would recommend him to friends in a heartbeat!

I was making a long distance move in a short period of time. Scott and his team at Colonial was diligent in working to ensure my closing would occur on time. The whole process was straight forward and Scott kept me posted on what was going on the whole time.

Dan was simply wonderful, and he guided me through every step by making it all very clear and straightforward. He is excellent, and I am looking forward to working with him and Colonial again.

Great experience acquiring and closing my loan. Sandi Clancy was wonderful to work with during the process. I recommend Colonial and Sandi for your mortgage needs. .

Upfront honest about closing costs, professional, & helpful throughout the process of this refinance. Answered all questions as soon as posed! Was attempting to refinace with another company, who basically lied about closeing costs, which I discovered in reading the closing documents! When I asked about it, not response. My tip: Read before you sign.