Cobalt Credit Union W Center Rd, Omaha

I’m online on the Cobalt CU website trying to find a way to pay off my CCU loan with funds from another bank and there’s no readily apparent way to do this so I called their 1-800 number. Was on hold for 8 minutes. The smart thing to do is to record a message for Labor Day saying you’re closed instead of leaving one up that says, “Someone will be with you shortly.” I HATE having my time wasted.

By far one of the worst experiences! All I needed was my password and security questions changed. I called the 800 twice and was told I don't know why your account is locked we will let IT know. That was an hour on the phone. So I called back again and was told I need to go to a branch to get my security questions changed. So I did that. Got to the branch and was told they can only do it over the phone. I told him that I was told I need a pass code and it can only be done at a branch. He put in a pass code, supposedly. Went home called to have my security questions changed and Phyllis said I had no passcode. Seriously!!!! It took my hours to get my password changed. I also had to argue w every person about my son's account. He is special needs and I'm the guardian. Your system doesn't have alerts for this?! Also their ATM doesn't accept deposits in check form. Really?! Why is your technology so primitive.

Customer service here is AMAZING. They worked with my boyfriend for at least half an hour and were extremely patient when his card stopped working and nobody knew why. If you’re looking for the best cobalt to go to whether you prefer speed or excellent customer service, this is the one without a doubt.

Lovely lady helped me and had great customer service to the point she even called me after I left to make sure I received the help I needed I wished I remembered her first name but thank u ms.nelson!!!