Coastal Vacation Resorts Oak Island E Oak Island Dr, Oak Island

I've booked with them twice now and both were very great. During a Thanksgiving trip I was booking a house late and they made the process easy and helped me find the perfect spot for my large family. During a spring break trip it was the same...late decision to go and they helped find my kids and I a great beach front house to get away in. Their customer goes above what I expected. I plan to use them for all my trips in the future.

My wife and I spent the week of our 50th wedding anniversary at an ocean front cottage on the west end of Oak Island. Needless to say, I wanted it to be perfect for my wife. It was. The staff of Coastal Vacation Resorts could not have been more helpful! Everything was waiting for us upon arrival. All we had to do was relax and enjoy the great environs. So convenient with seafood, fishing supplies, groceries, and restaurants all within easy access. We hope to be regulars at Oak Island and look forward to our next stay!!

Helpful, timely responses, easy to book and great to follow up on my many questions! Coastal Vacation Resorts Oak Island made it easy to plan our vacation and to check in. We are repeat guests and have stayed at several places. We travel with different size groups, ages from 2 to 92, and sometimes with our dog. Aleta and the team at Coastal Vacation Resorts have always found us great accommodation that fit our needs. We hope to be planning our next visit soon!!

There was an issue with our rental just a few days prior to going on vacation and they were incredibly accommodating. Completely resolved the problem and I am so thankful we are still able to go on vacation! Very professional.

The people at Coastal have always been great, nice and always helpful! I have been staying with them over 4 years now and never had a problem. I have gone to a different house everytime we come (due to the size of the family coming) I tell them what I need and they walk me though the houses and locations until we find the perfect one. All the houses we have stayed in have been great EVERYTIME!

Coastal Vacation's staff was great, friendly, and timely, as for the house (Salty Paws) it had no business being a rental property. The house could be a great house and location if it was just maintained. List of problems: -One of the bed frames was broken in the middle causing the bed to have a LARGE valley in the middle, their fix was blocking with wooden blocks (which I got out of the back of my truck). -The yard and drive had poison ivy everywhere, could not let children off the concrete. -The connection for the garden hose was broke and leaked -It advertised outdoor seating, nope, okay one chair that was not broken -Fully equipped kitchen, nope, the hanging microwave broke so they just set one on countertop, coffee pot did not work (that’s a big deal to me) -Kitchen drawers were nasty, pots were unusable. -Number of lights out -Washer and dryer had mold growing inside -Tree limb rub the top of the vehicle each time you pull into the drive. -AC went out, so I waited around all morning for the HVAC guy, losing a day of fishing -TV had maybe 10 channels, which I do not really care about, as we spend all of our time on the water. -Internet was slow to not working, again do not really care about that one. -Walkway to the dock was grown over and I cut away myself to walk out there With all that said, this house would have been great for us and we would rent again if it had been properly maintained. I do a lot of handyman work as a side job, and vacation is a time to get away from that, this house was a handyman's nightmare or dream because it would earn him a great paycheck. I feel like it is the owners responsible to maintain the property and the rental company’s responsible to ensure the owner is required to keep the house at a high standard or it will not be rented. I would suggest to Coastal Vacation, to prevent future unhappy customers, remove this house as one of your listing. This experience truly turned me away from Coastal Vacation Resorts, I will use one of the other rental companies on the island in the future. We go to Oak Island once or twice a year and have been going for the last 15 years, first and last experience with Coastal Vacation.

If you want bad customer service, then use this company! We rented a house on the beach for a week. When we arrived, the house was clean, linens ready, and everything was fine. We did enjoy the beach that evening. The next morning, we did get out on the beach for a couple of hours. After we had lunch, we wanted to go back out to enjoy the water, but the beach was being cleared off and bull dozers and dump trucks were brought in. The town was doing work to rebuild the dunes. Now, we specifically rented a house oceanfront because both my husband and son have a medical condition where they are not able to walk far without blistering. Because of this work, we were not able to access the beach at the house, severely limiting the access for both of these guys. This work continued from Monday until Thursday. Fully half of our vacation taken over with this mess. Now, not just the access, but the noise of dump trucks anywhere from 6 in the morning until 8 at night...and even though we brought bikes to enjoy, with those dump trucks on the road, that was not a possibility. As we contacted the rental company the day this started, all the response we were given was to have them take our information and they would have someone call back. The next day still no call back so we called again. This time they said that they were going to find out when the work would be done and then said they would call back. We did get a call back the next day. To use their words 'I know it's no consolation, but they told us the work would be done by the end of the week.' They said they got in touch with the homeowner and the homeowner wasn't notified of the work. Essentially, it's not their problem so they don't care. As a business person, you must understand that when things are not right for your customer, you make an effort to make them happy. Coastal Vacation Resorts Oak Island obviously does not care whether the customer is happy, as long as they fill that reservation space, they wash their hands of anything else. I think that if you are a rental company, you have a responsibility to notify customers of issues that may affect their experience. If I wanted to drive a mile to get to a beach access, I could have rented a house further out and saved money. Or had we been told ahead of time, I certainly would have asked to move to another location where the work was not being done that exact week. It is really poor performance from a company to act like they can do nothing for you, and they have no responsibility on keeping up with essential conditions of a location you are renting. I know I will continue to say it to anyone who will listen, do not waste your money supporting a company that says 'It's no consolation but....'

Accommodations were great, Location was great, couldn't ask for a better beach house, only fault it rain nearly every day we were there. You can't argue with Mother Nature. We have been a regular guest with Coastal Vacation Resorts at Oak Island now for 5 yrs straight and already have reservations for our 6th year.. Thanks Coastal Vacation Resorts!!

This was our fourth year with Coastal Vacation Resorts. Always been a pleasant experience. Love the houses we have stayed at and the customer service has been excellent. Quick check-in, friendly and professional. Awesome vacation experiences. Thank you, Coastal Vacation Resorts!!

We made reservations for september 2018 for the no wake zone house. We got there on a sunday around 530pm.. When we got there we heard on the news a hurricane could hit Friday.. Following day we got a call from cvroi at 2pm that we had to evacuate the house by 4:30pm.. We drove 16 hours there and were told to evacuate less than 24 hours later. We tried to explain how far we lived and mentioned the hurricane wasnt due to hit until friday and we had a 16 hour drive and just got there and a few guests had been drinking and asked if we can leave the following morning. The girl we spoke to told us that we had to leave by 430 and she didnt care if we sat on the side of the road and sobered up but we better be out by 430. So we packed up and left after 23 hours of being there. Unfortunately we did not buy travlers insurance but were told something could possibly be worked out whether it was money back or we got to stay he following year but that they needed to talk to the owner. Today we called and were told that the owner wont do anything for us because of no travelers insurance. I understand that we should have bought it but i personally wouldnt be able to sleep at night knowing i took someones money ($2600) and they didnt get even get to spend 24 hours at the house they rented. We rented in 2017 at the no wake zone house and planned to rent the same house for 2019 but will not be returning or renting from this agency again. Just super disapointed this happened but it is a lesson learned to just buy the travlers insurance.