Better Beach Rentals & Sales E Oak Island Dr, Oak Island

We have rented many years in N Myrtle and Better Beach Rentals keeps you well informed and it was very clean. We had a couple questions that came up late Saturday and they came right out on Sunday and continued to follow up

CAUTION!! Do not use Better Beach Rentals if you actually want to go on vacation! I made a reservation FOR this comming JULY 4TH - that was confirmed. TODAY IT WAS cancelled - " OVERBOOKING". .they were able to charge my credit cars for a portion of the rental. staff were totally incompetent. RENT THROUGH ANOTHER COMPANY!! very very disappointing !

This pandemic has brought out the best in people and the worst. In case of better beach rentals I would say the latter. I got no joy out of cancelling the beautiful 8 bedroom house I had booked For my wedding but the curt and inconsiderate e mails from the company left a bitter taste in my mouth. They would have 20 people travel from all over the country For a cancelled wedding, while we are in lockdown just so they can make their money. I would have understood that they didn’t care I was unemployed and I didn’t want people to be unsafe and travel to the beach, but what hurt most was I didn’t get one kind understanding word of reassurance. I’m sure whoever owns this gigantic beach house desperately needed the money of an unemployed person for survival. Even historically heartless corporations like insurance companies have shown some mercy. I got every single refund from small vendors who understood that the virus and lockdown was not my fault or choice. 2 months of constantly imploring this company to refund my money gave me plenty of grey hair. The only reason I got a refund was because north carolina extended their lockdown date. I don’t care what they are like in heir day to day dealings, they did show me that they didn’t care about me, my family, their community or their county

This rental company canceled my family's $15,000 vacation with one day's notice due to a hurricane closing the beach where the house was located (totally understandable). However, they have now told us that they will not be refunding the vacation, even after they canceled it on us and the contract says those are terms for a full refund. Extremely disappointed.

Sorry Karen NO ONE in their right mind is ok with losing $2800. But most importantly Karen’s words on the phone were much more damaging. It’s funny how people can show one side and try to make some else look bad. Karen, you absolutely 100% called me back and said the owners of the property said nope and you hung up the phone. And I’m supposed to just be OK with losing $2800? Nobody in their right mind would be OK with that. Karen YOU TOLD ME EVEN IF WE HAD THE TRAVELERS INSURANCE IT WOULD NOT HELP IN THIS SITUATION. Your rebottle of my review is a lie. KAREN YOU ARE LYING! DO NOT PUT YOUR TRUST IN THIS BUSINESS!! I promise you that you’ll end up regretting it! As for their answer of this review! I asked them if I could reschedule to the off-season maybe October and the word that the lady told me was NOPE! When I called to find out what to do when the gas crisis started the lady that answered the phone specifically said we have no gas on the island yeah I don’t know how this is going to work. And then a couple days later someone from their office decided to send me a smartelic text to let me know that they had gas on the island at two gas stations. I asked her to put a one-year-old child in her car and drive to my house in middle Georgia on a wing and a prayer hoping there was gas between here and there. I haven’t seen them yet. Also she let me know that the owners of this property get very upset when the renters do not get travel insurance. And then the lady on the phone went on to tell me that she didn’t even think the travel insurance would take care of the gas crisis because it’s not a natural disaster. And even said the words so the travel protection wouldn’t even help here. So the lies that you were saying in your rebuttal of my review are just that lies. You TOOK $2800 from my family Because we couldn’t get there because there was not enough gas between Lula Georgia and Oak Island North Carolina at the time. There’s no way in anyone’s right mind you would load up your one-year-old grandchild and take a chance of being stranded without gas away from home. Run don’t walk away from this company. They are not professional they will steal your money do not stay here that’s all I have to say about the situation. **PLEASE KEEP SCROLLING there are several other people who unfortunately had to endure their rudeness and unprofessionalism. Pay more, look more, go somewhere else. This company will make you never wanna come back. Sadly they ruin vacations, making them the wrong kind of rememberable.

Eden Cove6 had lots of room for our group. The house was beautiful. One suggestion would be to have area rugs on the wood floors to catch the sand.

We’ve rented from Better Beach Rentals on Oak Island NC for the last couple years. They’ve been great to work with, professional, always helpful. Highly recommend them. They’ve made it easy for our families.

We loved this condo and location so much we are booking again for next year. Very dog friendly, laid back atmosphere. Within steps from the beach and great restaurants also within walking distance. Condo was clean and well-kept. Exceeded my expectations!

We had a couple of minimal concerns with linen delivery and access to laundry room but each were addressed quickly within hours of our initial call. The house was super clean and staff were very friendly and helpful...will definitely use them again!

Without question, BBR is one of the best rental companies I have had the pleasure of dealing with. They are extremely professional, courteous, and responsive to your needs or questions. Every year we visited the island, BBR was there to help us find a house to fit our changing family needs. Their personal service is what I valued most when dealing with the staff. Every concern addressed and always to our satisfaction. Great job BBR!