City National Bank S Kanawha St, Beckley

Trash bank always declining my card!! Don’t recommend

I have always been pleased with this bank until I got my debit card stolen. After I reported the incident they were very helpful in the Beckley branch until for some reason they passed my case onto a lady named Stacy Wilcox out of the Cross Lanes branch. She was highly unprofessional. I called her everyday for 3 weeks and never got an answer from her, a call back from her, and she even hung up on me after I told her my name. So not only did I not get reimbursed $693.00 but I have no clue what is going with my case because I cannot get an answer from her. IM HIGHLY UPSET AND DISAPPOINTED!

Ive been banking here since april of 1999 when it used to be "Bank of Ralleigh"... I like it and have never had a problem with any of its staff. My only complaint is that they recently let rebecca merideth go...She was the one that I always went to when I had a problem with my account and to my way of thinking, she embodied the helpfull caring spirit of this bank location. She will be missed.

I'm a waitress, which means I always have ones. These girls helped me deposit over 1000 in one's and didn't complain (as other locations have), but laughed and joked the whole time. I am very thankful for the cashiers and all they do!

outside of the obvious "bankers hours", this is by far the best bank ive ever used out of 8 different banks in 5 different states. i even pass their sister banks to get to this one. but thats due to an exgirlfriend. better hours would have netted 5 stars

I've had problems with my banking account, However, these people are the very best to help you with whatever you need , anything to do with banking, I've always used this bank, and could not be happier with the wonderful employees, who are so nice and helpful.

This bank is good some what

Never had a problem, have always had pleasant experiences there.

Tellers are very informed about matters