Chase Bank Neville St, Beckley

The Chase Bank located on Neville St. has the worst customer service. I've never been treated so poorly. If you dress like you have money they'll help you. Otherwise, they'll let you sit in the lobby for the entire day, completely ignoring you.

I like Chase, but I hated this branch. Avoid Donna if at all possible. In all of my years of dealing with banks numerous times a week, she was by far the rudest teller I've dealt with. She was completely annoyed when I walk up, rolled her eyes, mumbled under breath and just made generally rude comments.

They’re cool people, very nice. They guy that helped open my account was very nice and was willing to explain to me what was going on when I opened the account. They are nice and professional at this branch, 10/10

The tellers inside apparently hate their job and it shows. They shake their heads because they have to work. Send them home and let them shake their heads there. I’ve been a customer at that bank for 20 years.

Drive thru has two lanes, usually only one teller. It's very inconvenient to take 20 minutes or more for one visit.

As always the service is above expectations. Wonderful associates.

Always have been polite and helpful

Nobody ever answers when I try to contact them.