City Federal Credit Union S Lincoln St, Amarillo

My parents have used this bank for so many years without problems. I’ve used this bank for at least 5 years with no problem, and excellent customer service. When you come in they know you as a person, not an account number. It’s just sad to see all of these 1 star reviews from petty people that don’t bank with them, they just can’t read a sign and park accordingly. Thank you guys for excellent service and I hope your rating gets balanced back out.

After going to a baseball game in Downtown Amarillo, we made the mistake of parking at City Federal. Figuring since it was after hours and literally NOBODY would be going into the building, it would be okay to park in the parking lot. Nope. When we made our way back to our car we noticed it had been towed and that the signs posted were out of the way and in a spot nobody would notice. Our mistake. This credit union is not community oriented, and I have never had or will ever have an account at City Federal after something like this. Seriously, it was the stadium opener, and people are trying to figure out where to go and where to park, so most decent companies would give a pass for the first game, not City Federal. If they or their members were ever wondering why City Federal had only one branch, there’s your sign. Would not recommend doing business here. Must’ve had somebody looking for cars to tow since a light in the building was on, but didn’t have the audacity to clear drivers out. Edit - Since you guys responded, that’s great you guys allow your members to park there free of charge. Post it. Another simple solution instead of towing people off would have that same “security” company checking if you had a sticker PRIOR to parking. Wow. How simple of a solution would that be. But no, instead City Federal lacks the skill of planning and it shows with your one run down dilapidated branch. Again, would not recommend City Federal.

I do not recommend getting a loan thru them. I've had an issue with them since December for their "skip a payment",that they offer and they lost the paper work, had me do a subsequent action form to delay my payment and was still charged a late fee even though on the paperwork I was to pay on the 31st which I did. Also when I call to speak to Melanie/loan officer she doesn't take my call, I go up there and they are at lunch past 1:00 pm and when I do speak to them they act as if I was the one to mess up the due dates and give me the run around;worst customer service ever.

Did you know that if you don't use your account the credit union will charge "dormant" fees until all your money is gone? Pay attention to your statements or just go ahead and get your money out before it's taken from you.

No need to say anything just do not bank with City Federal. I certainly do not recommend. There’s only one branch for a reason and if they continue the way they are that will be gone too