Amarillo National Bank S Taylor St, Amarillo

Extremely frustrating and unprofessional. I traded in a vehicle and the old and new loan are through this bank. This trade took place last Saturday so six days ago. My payment for the old loan was withdrawn from my account today. When I called to ask if there was anything they can do since that loan is being paid off the girl said one second putting me on hold for about 8 minutes just to pick up saying yeah there’s nothing we can do for you. You’re still liable for that loan and if you don’t make that payment it’s going to show up on your credit as not paid. What she doesn’t know is I majored in finance in college and know she was lying. There’s a grace period for the loan payment where it doesn’t get reported on your credit history that is more than enough time for them to get the paperwork processed and not overdraft my account while they’re waiting on the new paperwork to be processed. I asked her “so there’s absolutely nothing you can do to help me today?” She said “no” and I said okay and as I went to say thank you have a nice day the girl hung up on me… it’s extremely frustrating when your own staff doesn’t understand how a basic car loan functions and then has such terrible customer service they don’t say anything and hang up on you mid sentence. As I studied finance I also know within the first two weeks of a loan you can still shop around too without it impacting your credit so guess who’s shopping around for a better loan with a bank that actually knows what they’re doing and how to talk to people. I will add that other interactions where never quite this bad. Although the only other interaction was calling them to ask them to send me the paper to fill out to sign up for auto pay. Hoping to find a comparable loan elsewhere so I never have to be treated like that as a customer ever again.

They let their tellers play with their customers money and if you complain that close your account and send your money to you through check, causing you to lose access to it. This bank doesnt care about their customers, they treat them like garbage and encourage their employees to walk over people. The bank VP closed my accounts because he's "known that branch manager for 26 years". It doesn't matter if she runs her branch in a way where her tellers can gate keep their customers transaction based on popularity. Ralphie, at 24th and Grand, is a horrible person and should be fired for his behavior, but they like his style. Go there if you want to be treated very poorly.

Truly remarkable customer service! Melissa M. at downtown branch in the check department treated me like a genuine human being. Over the course of several days, I was passed around between several representatives who expressed only an aphetic attitude. Melissa turned the ship around and saved the day with her proactive customer service. Thank you A.N.B for employing a stellar human being who went above and beyond the call of their position.

definitely one of the most unprofessional customer service I have ever experienced, don’t even explain the situation for THEIR associates mess up because they won’t even give 5 seconds to talk without being interrupted. They take funds when they mess up without a verbal consent or even a voicemail explaining what happened. 10/10 worst service ever. I’m so upset my car note is through this bank. It’s been a true nightmare.

After being with Amarillo national Bank for 10 plus years I am finally closing my account due to bad customer service. They kept charging me fees and were supposed to refund them. Bad communication and definitely horrible customer service. I had spoke with management about the situation and they say they couldn't do anything about it. So I told them I was going to close my account, and she had shrugged it off and said do what I have to do. I'll take my business elsewhere.

New loan officer Johnathon Powledge was rude and unprofessional. Last week he didn’t want to help me with questions I had about applying for a loan. He made it seem like he didn’t have time as it was around lunch time.

I financed with Santander because I had no credit I paid off the vehicle and my score was a 690 before I financed vehicles with this Bank Ever since I have been with this Bank, my credit score has been no higher than a 500. .I found out ANB is using the same account number on different loans that way my score stays low So I have to keep using them as a finance source. and they do not refund gap insurance even though one of their Associates says they do refund gap insurance John T senior vice president says they don't refund gap insurance. This Bank added Insurance on one of our vehicles even though we had insurance and it was proven. They never refunded the money this Bank locked our bank account because they did not get the title from another loan company. I paid off a car 17 months it was never posted on my credit file I had to file a claim with a Better Business Bureau against ANB ANB IS STEALING YOUR MONEY..

I highly don't recommend getting a car finance through this bank. They will want to collect the whole loan payment instead of what Little your behind to get your car back. So instead of helping there customers stay in good standards with them and your self they'll just turn you down so fast. 1 year with them and first time going through a pump in life and just like that they will turn you down.

Terrible company to work with. The best part is I am stuck in a car note with them until I can pay it off. I will do my best to pay this note off in half the time. When you catch them in their own lies you are quickly met with an our policy has changed since then. When asked why consumers aren't informed of policy changes they simply say sometimes we do sometimes we don't.

I had a car loan with this bank. When I called to confirm a few details recently, I found out they attached me to a second car loan that I have no affiliation with: some other couple in some other town. They confirmed this was their error, but now I have had to contact the credit bureaus to dispute this and get it removed from my credit, which has been frustrating to say the least.