Citizens Trust Bank E Point St, East Point

This bank is one of the worst banks I've ever been to in my entire life II try to find a black bank because I am a black person so I want to help my Own Kind They will not allow me to deposit checks to my phone a phone which I had no problem with wait I deposit certified checks and they will keep them for 1 to 2 weeks I deposit a check last weekend and for A certain amount they said On the 28th some of the money would have been released on the 29th more whatever and tonight more would have been released Nothing was released I came to the bank to speak to the manager I sat there for 40 minutes at the Eastpoint branch I am going to close this account and go back to the banks that I'm used to Who treat you like you are somebody This is a certified check it should have been released by the next day for the full amount

It was the the worst visit ever I came in to discuss my account I had a great welcome entering branch I don't remember the young lady name but she was very professional I told her I was here to discuss a unauthorized transaction on my account and she proceeded to help me with my request while waiting I hear the representative talk with another person about personal issues and was later received a call from the nice young lady that greeted me to tell her we have a customer here to resolve the issue with his account she later said have him to report his issue and come back tomorrow I WAS LITERALLY STUNNED !!! I later went to the Panola Rd branch and resolve my issue in the matter of 20 minutes Im a Very Disappointed Customer....

This bank is horrible. Their system is not user friendly. They made updates and I’m not able to access my account with my own information. The customer service rep was rude and sounded like I interrupted her TV show when I called. Two days in a row I’ve been on hold over an hour. They aren’t open on the weekend and I’m tired of this nonsense. Withdrawing my money and going back with big banks. I tried to support this black owned business but I don’t play about my money. You all need to go back to the drawing board.

People are always complaining about something especially if they don’t get their way. Everything isn’t going to go your way all the time. Things happen get over it. We need to do better as a people. This lady Sandra Watson lay off the alcohol and get your head right. The ladies at the Eastpoint location are great. Always giving excellent customer service.

This bank is TRASH! Do not trust them with your money. One weekend they were making “updates” and I was not able to access my funds at all. My card was declined, I have late fees etc. When I tried to close my accounts, which is still an ongoing process, the teller was argumentative with me about it. You wait in line for an hour. You hold on the phone for an hour plus. They try to charge you extra fees to cover up their mistakes. They tell you they’ll call you back and that never happens. I could go on...

Switched my business and personal account to this bank. Worst experience I have had in the banking industry. Didn’t receive my card till 2 months later, line is all the way around the corner, only one teller working, they never answer the phone, and you can never get a live person on customer service. Tried to give my business to a Black Owned bank, but can’t tolerate not having access to my own money.

ABSOLUTE FAILURE at communicating with their customers following a well-publicized "upgrade." No way to reach them by phone, no responses to any emails, either direct or by their web portal. Look around, FB for example. Their customer base is being ignored and treated with absolute indifference. UPDATE NOV 10 2021: This bank is EXTREMELY DIFFICULT to reach by phone. Their voice greeting has been referring to “unusually high call volume” for YEARS. They have done nothing to improve. DO NOT BELIEVE “Your call is extremely important to us.” And I get NO RESPONSE at all to repeated written correspondence via their website. NONE, even though I am asking for urgent assistance with obvious fraud and unrecognized debits. This bank fails completely at communications with customers.

I hate to do this but I no longer can take this mediocrity. Hands down the worst bank I have ever been a part of in the history of life. The service could be way better. The teller drive thru is slow. You walk in and nobody speaks. The system is so hold. it is 2019 and they are still operating like 1983. There is always an excused why they can't cash your check. I bank with you. the least you can do is cash a check. No ATM reimbursement, no perks, never a location close by. I will be shutting my account down this week. Terrible

I would like to say that the East Point branch is really a joy and a pleasure to visit. The ladies are amazing and work very well together. Ayana, Cheryl and Pamela are a gem and a delight to come in contact with. They are very customer friendly and always willing to help. If you want something done correct please go to this location.

I agree with Zachary. My brother was here from out of state and said he heard so much about this black-owned bank. I was also looking to move my money from WF for other reasons. We walked in at 3:22 (they don't close until 4) and the manager was holding a personal conversation with another customer. After 15 minutes, I told him I wanted to leave. She must have heard me, so she came out and looked at the sign in sheet. My name was first, and when she asked how she could help us, I told her to scratch my name off he could go instead. She started asking all types of questions about how he would deposit money, use his atm card, etc, because he did not live here. It was so off-putting he too said never mind. It was as if she didn't even want us to open an account. Weird...