Citizens Bank Supermarket Branch Schoenherr Rd, Warren

The tellers exhibit top notch Customer service!! Very helpful, friendly, courteous and accurate with my transactions. I'm extremely pleased with all my experiences that I do not want to go anywhere else. Keep up the good work!

I rarely have a reason to leave a bad review but I have to share my experience from a few months ago. I stopped here to cash my paycheck - usually I do it thru mobile weekly but the app was down and I figured I'd just go to the bank. The teller, a man whose name I cannot remember, told me I qualified for a lower interest rate and higher credit card limit. I told him I didn't have time today to do it but maybe next time - which was the truth, I had an appointment to go too. Instead of accepting that as an answer he kept pushing, asking over and over and telling me "most people would be jumping up and down at this offer". Eventually, he tried to tell me I "needed the lower interest rate". I told him I was fine because in my life I have never missed a payment and always paid the full balance. He LIED TO ME saying "I have your account pulled up right here and I can see that you have paid fees for being late, you obviously just didn't pay attention". I'm returning to leave this review because I'm frustrated all over again after reviewing my credit history and seeing that I in fact have never missed a payment with Citizen's or any other credit card AND was able to confirm I always paid in full. I have yet to return to this location since then - my interactions at all other locations have been amazing but this was by far the worst experience I've ever had with Citizen's. I've never had someone try to sell me so aggressively when all I wanted was to cash my check and go. A 5 minute interaction turned into 15. Highly, highly recommend avoiding them at all costs.

Greatest customer service ever, by Theresa, The Bank Teller. I had lost my card and they were about to close, but I called five minutes before, and they helped me. Thank you so much.

Mona has good customer service 👏👍

Very helpful satff. Thanks to Alex, he made my transaction easy and fast.

Great customer service! My daughter is always asking questions and they are always willing to help her with her account.

I am with this bank more than 4 years , today I went there asking to explain some paper to me , the man there was sooooo rude and impolite, I felt sorry to my self to go to this bank ,I and all my family use this branch ... The employee that could not handle the customers, his place is not work in the bank .

I think its the only charter one bank open Sunday. 11am to 3pm nice.

This is the worst bank you all have customer service sucks

Love love this bank. Feels like family when you go in. Would never change.