Bank of America (with Drive-thru ATM) Schoenherr Rd, Warren

I was pleasantly impressed by the A+++ customer service that was showed to me as soon as I arrived at this location. The girl who greeted me was nice and Dan, at the end of my visit, was as well. Evan worked with me and he did a SUPERB job! He listened to what I needed and suggested the accounts that will best suit me. Evan made me feel comfortable and confident in choosing Bank of America for all my banking needs. I am glad I didn't read all these negative reviews before heading into this branch as I experienced none of it and look forward to only positive experiences for years to come!

My mother like the convenience of this branch and appreciates the help from the employees. She will not use the ATM. It recently states that the branch is temporarily closed. If the branch lobby doesn't open back up, she will close her account. I recieved a response from BOA that some branches are temporarily closed or limited hours, but I'd like to know if it is really temporary or permanent. I was given a link to the BOA locations and hours. When I look at the branch my mom uses, the date it will open moves out one day every day I look at the website. This isn't very helpful and since I can't get a straight answer on the web or on the phone, I'll encourage my mom to move her money to another bank that has open lobby hours. BOA isn't making banking easy for the elderly that don't own or want a smart phone and don't feel it's safe for them to use the ATM.

I’ve been banking here for years and today was an embarrassing moment for me. The teller needs to know privacy for their costumer’s. Will be closing my account soon. Privacy is Vital.

Excellent customer service at this location.Evan set up my son's first checking account🙂He was very professional and we felt like number 1 clients here.Thank you Evan and Dan for a great experience for me and my son.I recommend this location for all your banking needs.

Be aware of Bank of America. They are scammers, they can ruin your banking relationship with a matter of a second. They can close your accounts with in a matter of a minute without notifying you and that’s exactly what happened to me. I used to believe it was a good bank but I guess I am wrong. They stole over 800 dollars on my credit card and refused to give it back and they refused to give me a reason on why they closed my account.

I have been banking with Bank of America for many years AT THIS BRANCH. I am somewhat surprised at the number of negative reviews. I worked in retail 37 years and recognize good customer service. I have never had one issue in all these years. The tellers are always friendly and helpful. the management is always accommodating and friendly.

I really appreciate the employee in this branch named milad. I came in today for some banking services and I didn't realize that I needed an appointment for that service. Although it was a mistake on my end I should have checked about that service if it's required an appointment or not, I was very frustrated however milad did a great job help me to schedule an appointment with the branch close to where I need to be and he was very professional. I'm grateful for his professionalism and his great customer service skills.

Very inconvenient time and when there is a line of people they won't even come out to help the only teller they need to improve costumer service here otherwise I'm going to close accounts here

Asked to speak to manager about honoring a waived fee for cashiers check, just asked for the same offer we recieved at the Lake Orion branch, and was treated as if we asked for sack of unmarked bills. Horrible customer service, the teller tried to help and was nice and polite, given the line was out the door when we arrived. Closing the drive thrus was also not pandemic friendly, and probably if they were open would have made our awful wait in line better.

The two gentleman behind the counter tried speaking over me when I was asking for help to a problem. This is the second time I have come in and was treated with the worst customer service in my life. I hope this place closes down forever. It’s unfortunate that the Bank or America brand still has this branch up and running. They’re doing their brand a disservice. I’m absolutely disgusted by the way I was treated. If I could rate it a negative star I would.