Citizens Bank Supermarket Branch Macy St, Amesbury

This bank has no regulations, completely illegitimate . I went to the appointment at Citizens bank branch at Amesbury, MA on Sep 29th. Two staff at the branch told me that they couldn't open business bank accounts for me because my title at the LLC is "Manager", which is different from the phrase "MBR" behind my name in the IRS EIN letter. However, those two will never be the same. "Manager" is the title format from the MA government which we are not allowed to change. "MBR" (member) is the title format from IRS, which we are not allowed to change either. Actually, no any company in MA will have the two titles/ phrases same. My LLC actually has business accounts with Bank of America . I emailed the Amesbury branch manager Stephen Markot the LLC certificate and IRS EID to enquiry this question on Sep. 30th and on Oct. 11th. I never heard back from him. He was actually involved in the email loop between me and staff at the branch, and replied to me once. I called Citizens Bank customer service for opening new business accounts. Manager Tina told me that only Amesbury branch manager Stephen Markot can solve this issue. My phone was then transferred to the branch and no one answered the phone. I called general customer service number, and manage Jose told me: Citizens Bank branch managers have ultimate control of their branch bank policies. It seems Citizens Bank branch manager can do whatever they want to your money. Bank of America is a more regulated bank. I am a long term customer of BOA. Most of their staffs are knowledgeable and respectful.

Have to say my visit today was great. almost forgot to leave my updated review. a kind woman met people in line and helped people with a more personal touch, she was kind and made the experience enjoyable. please give her more money whoever she was. (written on 5/3)

If I could give less than 1 star I absolutely would! Shannon and Chris and two of the most disrespectful people I've ever dealt with. I will absolutely be taking my banking somewhere else after this terrible experience! Definitely would recommend going to ANY other bank then here!!

This is literally the worst bank ever!!!! I would give zero stars if I could but obviously that is not an option. This branch is full of rude, unhelpful and incompetent people. Its no surprise why they have new people every couple of months. What a joke of a bank! what happened to the days when Shannon was the branch manager there.

Mike is by far the rudest dude at this place. What kind of bank employee tells you that they cant help you anymore??? I will never go back. So sad because I use to love coming to this bank. If you want someone to talk down to you and make you feel like a nickle, go to this bank.

Horrible customer service!!! An associate sat in front of me and did her paperwork while I was waiting. Waited 7 minutes just to cash a check. I gave up and left. I didn't get her name because she wasn't wearing a name tag just long brown curly hair I won't deal with this Branch again. I give this branch a zero actually

So sad .... under new management, I have been going here for over 10 years, absolutely loved it & all the people, this new manager is horrific & has no people skills, I will NEVER go back to this location, either I will find a different branch or different bank .... completely disgusted

So many derogatory reviews. Ive only had positive friendly experiences there.

They want to charge me $35 to do something the manager already said he did. This bank is ridiculous and outrageous.

Horrible customer service. I was confused about a cashiers check and instead of answering my question the woman said “next person in line” and she ignored me.