Eastern Bank Storey Ave, Newburyport

No notification no call no text etc. They shut my ATM card off due to suspected fraud but they just figured I would just Shown Up. Deplorable customer service

Great bank and very friendly staff. Connor rocks.

Terrible loan department! Use them if you want your credit to drop. I had a car loan for my wife's car with them for 6 years. Account without my knowing went 30 days past due on 1 payment at the end of my 6 years due to the auto pay stopping. Bank never informed me via phone that it was missing. Also had a fraud scheme spoofing Eastern Bank's customer service. By the time they sent a letter to me they reported a missed payment to the credit companies. Really a client that has paid consistently for 6 years, with perfect credit, on auto pay decided to stop paying with only a few payments left?? My perfect credit took a 81 point hit. Tried to get them to retract it with credit bureaus after I also paid off the loan in full as soon as I knew about the error. Their response- they are correct I was late on my payment. Sent in full documentation and letter to bank to dispute it again. Denied. Too many other good bank choices to use Eastern. If this is how they treat a great client that had a bank error how are they going to treat you?

you visit the branch on Storey Avenue Newburyport & what ever your question on banking , one of the staff will endeavour to resolve the problem. Any problem i have gone with at least a member of the staff knows the answer. I went in with one question & noboy was 100% so they wrang head office, the question was resolved NOTHING IS TOO MUCH TROUBLE

Worst banking experience of my life & I'm OLD. Not assessable. Not helpful. Closing my account.

They are always helpful and never give my father a problem when he goes there. Thank you Eastern Bank!

Representatives for too busy worrying about themselves in their presentation then to help me at the bank very rude closing my account because of it

Staff was very rude and not very helpful.