Citizens Bank Inc E Orange Ave, Foley

Worse banking experience ever. The Bank has an online and app to help you keep accurate balances. They appear so accurate, showing pending items and balance adjustments. However, they are not accurate, do not reflect in any way accuracy and are used as a tool by the bank to extort fees. When I asked a manager about why the online or app gives an inaccurate balance I was rudely told that I should use a pen and a ledger. Wow. Really? How about a stone tablet and chisel? I have heard many negative experiences with this bank yet this was my first, and my last. Pass. Bank elsewhere, where you can trust your bank to move forward with honesty and integrity instead of scamming with false information online and in their app. Not Backwards and blame the customer for their lack of transparency in their technology. This was not a "fluke". I was warned about shady fees - I guess it was just my turn to get screwed by a poorly management cooperation. They will intentionally try to confuse you when confronted. Too bad, everyone isn't as stupid as they would like to assume.

Great customer service. Competitive rates. I love banking there.

The staff is very friendly, small town bank.