Citizens Bank Merchants Row, Rutland

Opened an account with a large check to purchase a home. My lawyer cashed a check I gave him 5 days after my deposit and it bounced as they took forever to post my deposit. The locals did not even offer to reverse the fee. Thank god I was in Delaware at the time and the bank there were super cool and reversed the fee.

$7 to cash a check from their own bank? One location dead in the center of the worst traffic. This bank is dying and pulling out of VT anyway. Loooo e spending and hour in traffic to get downtown and be overcharged for them only doing what they're meant to. Update. Just cashed a check there for the first time in years. Teller hands me a stack of 59 20 dollar bills. For a 7 dollar fee I would at least like to be asked what type of bills I prefer and not have a pile of wrinkled bills that won't even fit in my wallet shoved hastily over the counter.

Their online Banking is a JOKE. couldn't Log in & when I called the Support number I got this guy who didn't understand I have logged in before. had create a new online account id. was put on Hold for Half Hour.

The staff in this branch are always so friendly and helpful each time I come in. Their office building (formerly Marble Savings Bank) is beautiful too. Highly recommend.

I've been a member of Citizens Bank since 2016, and the customer service is excellent !

Super friendly staff always helpful when I have any questions concerning my account