Citizens Bank Broadway, Somerville

Honestly I hate this bank but the banker here named Mabel is amazing!!! She helped with all my questions, she literally knew so much, and was able to solve alllll my issues through great questions and great listening. She worked with me to help get everything handled and made me feel comfortable!

Terrible customer service. Lady manager was rude and lied about there not being $100 bills and commanded tellers to not give $100 bill out without any reason. She then started yelling when I asked why and aggressively told us to leave when we kept questioning and even threatened to call security. She refused to give card when asked to call customer service. Terrible bank would consider transfering banks!

Customer service is wonderful at this branch. I have been going here for over 10 years & it is my favorite bank. The staff is helpful & very nice to deal with.

Customer service like many others said before is certainly very bad. Not only that, it takes forever for them to help you. Also, whenever times they sign me up for a new service, never explain the details to me, and I have to pay extra fee then call the customer service. Wasting of time.

Great bank! Great professionals! Could use more tellers though.... Most posts are several years old. Today is 7/8/16

I like to come to this atm late at night cause i feel very safe

Very pleasant,positive staff , and informative staff