Citizens Bank Mayfield Rd, Mayfield Heights

Huge Shout out to Danelle For going the extra Mile for a client today GREAT WORK !!! You have earn a client for life !!!

I used Citizens bank for my primary checking account for 12 years when my account got hacked and emptied. I went to the Mayfield Heights location to try to get this resolved and asked for conditional credit while their corporate's fraud department was investigating. They did not provide conditional credit even though I told them most of my money was in that account (definitely learned my lesson there) and had no way of paying my bills until I had some of it back. They opened another (empty) account and suggested that I borrow money from friends or relatives. Wow! Citizens bank took the entire ten days allowed by law to conclude their "investigation" but eventually determined that my money was indeed fraudulently taken and credited all of it back. After the horrible and stressful experience of dealing with their customer service at both the branch and over the phone, I immediately withdrew most of the funds I got back and transferred to another bank. I eventually closed my account completely because Citizens bank just isn't worth it.

The other reviews are correct. These employees are rude and do not know procedure. Father passed, i have a POD from citizens.... told me i have to go through lawyer and probate. That is total bs. A pod allows a person to go collect when the account holder passes away.... These people at the bank are terrible when there is a person in need.

Wonderful experience, took plenty on time , Mike H was terrific & manager Mary Jo went above and beyond . Don't confuse this office with the other. Five stars all the way.!!

Great bank. Friendly bankers and tellers

Great service. Mary Jo ,Terry and Rob.are so helpful Would recommend