Fifth Third Bank & ATM Som Center Rd, Mayfield Heights

I have been with this branch for over 20 years. They skillfully handle my personal and business accounts with care and professionalism. Shout out to Paul, Bella, Holly and Suzanne for all your support you have provided to me and my family.

Such a great experience with this branch. All Staff is super friendly. Our personal banker, Bri, is on the top of her things. She calls and asks us if everything is OK with our account and how is our experience with the bank. Makes me feel like a part of their own family! AAA+++ service!

Awful experience with our mortgage here. For starters the mortgage individual is quite unresponsive it takes forever to get in touch or hear back from him! Secondly they wouldnt remove the PMI from our account once we met all of the qualifications and sending formal written notice asking for it to be removed. They gave my wife the run around for several months before doing anything. Once we finally got it taken care of no apology or reimbursements for the several months of extra PMI payments.

Always a great customer experience! Bella is my main customer rep and I look forward to chatting with her at each visit.

Teller was not personable at all, very cold when I requested to take money from one card and deposit it into my checking. Didn't say have a nice day until I was half way to the door. I only came here because it was close to my work and needed to come on my lunch break. Won't do it again. I'll wait till I'm back at home and go to my regular branch.

Two other local branches were unwilling to assist me over the phone. This branch was quickly accommodating to my situation. I’m very thankful.

Will more than likely be switching banks after this. This has been the hundredth time over the course of YEARS your ATM has not worked. This is inexcusable and absolutely ludacris.