Citizens Bank E College Ave, State College

I would give zero stars if I could NEVER USE CITIZENS BANK!!! They froze my wife's account every week every transaction since June 2020 I tried to send a zelle payment of $2500 that was declined because her zelle was frozen and her debit card was frozen AGAIN after waiting on hold for 3 hours multiple times we just fixed it again the other day!! Then they can't even speak english!!! Now my wife is pregnant and we have a 1yr old daughter and I have to wait 14 days for them to return my 2500 and whatever she had already is just useless and frozen every couple days!!! Absolutely redicilous and criminal!!!

Citizen bank in state college offers fraud service. They sent me an advertisement saying that as long as I open an account at their bank, I will be awarded for $400 dollars if I have a balance of more than $2000 for over 3 months. However, it has been almost a year and nothing credited to my account. Their explanation is that I have to make citizens bank my default salary receiving account. They never told me this when I opened my account, they just said I need to wait to get my reward $400. During the year that I am waiting for my reward, they kept charging service fee for $9.99 every quarter year(the minimum requirement to waive this fee is too high especially for a student). They also charge me for $2.99 for sending me paper statement every month and I have to go online to make it paperless. I can understand that they want to get customers from pnc bank, but they really need to do it in a more appropriate way. Anyway, I will close my account ASAP.

Fantastic service. The employees try to learn everyone's names 😀