Citizens Bank N Broad St, Philadelphia

Just wanted to report one of the greatest experiences to start the day off with! This particular branch of Citizens I've never frequented before, however when I tell you they roll out the red carpet and treatment as far as customer service, I was immediately impressed. I initially went in there just to make a withdrawal, but they assisted me with 2 other problems I had. The bank associate took her time and listened to me and never stopped helping me all the way up to giving me a personal call that evening, assuring me that what adjustments that had to be made where made and that my accounts where available and things would be back to normal. A great experience all together, don't second guess yourself, try this branch you will be glad you did.

I put $700 into this bank's ATM. It disappeared into the "B bin" said the incompetent, useless customer service rep. Apparently "nothing comes out of the B bin" once it's put in. Great! then where's my money? 4 calls later, the staff on the phone is helpless and had no interest in helping me find the lost checks, maybe because I'm not a member of their bank. If i could only give zero stars, citizens bank earned it.

Close to work, but I small site but very accessible. Parking is tough on this corner but if on foot, then it perfect

staff makes up for the long lines..