Citizens Bank W Main St, Norristown

First off their phone connection is so bad it can not be used. Secondly, I have been using Citizens for around 35 years. They recently acted like I was a burden when I had a question on my balance. They hate their customers.

Citizens Bank has the absolute worst customer service I have ever experienced in my life. They treat their customers like absolute garbage. Several branches have given me a hard time cashing checks written by on their own bank. Another local branch even called the police on me for getting iimpatient despite having broken no laws. 4 times in the past year they have replaced my debit card because of "a possible security breach with a merchant." The first time that happened they sent the replacement card to the wrong address and I couldn't pay for my dinner and I had to sleep outside with several thousand dollars worth of electronics since all the branches were closed and I couldn't access my own money. When I called customer service about it, they said they have the capability of activating my card but they won't because it could possibly damage the banks reputation. When I asked why they didn't call to tell me my card is deactivated, they said that's not their responsibility and not their problem. They wouldn't even apologize or admit they did anything wrong. The media won't report anything about them because it's a conflict of interest because they're advertisers. They also recently charged me a fee for using their own ATM and customer service said they have no way of telling if it's their ATM or not. I could continue writing about all the horrible, terrible experiences I've had with this bank over the years, but there's not enough space on the internet to explain it all. Don't ever do business with them. You'll be sorry.

My family has banked with Citizens Bank for nearly 20 years – originally because convenient hours and cared about people. No longer the case. My 2 college-age kids have had more fees and trouble with Citizens Bank then there’s digital space to list. They are poor college students that waste time with Citizens bank fighting unnecessary fees. CITIZENS YOU ARE LOSING 2 POTENIAL CUSTOMERS. NO WAIT...MAKE IT 3. ME!!!!

This location provides great investment and loan advice. Best manager and tellers at any local branch.

Friendly staff that are more then willing to try and help resolve whatever issue you may be having regarding your back services.

I love the locking door for the atm. Much safer!