Citizens Bank Hooksett Rd, Hooksett

6/11/22 I had the worst experience with the personal banker. She was rude and condescending and had no empathy for the death of my mother. I would never recommend anyone to have an account or do business at the Hooksett NH branch.

Worst customer service ever at this branch My man has been going there for about 2 months now to cash his work check every Thursday and now all of a sudden they don't want to do it because it's dated for Friday and tried to lie and say they've never done it.. Till I pointed out the fact its on camera

I have been a 15 year customer and business customer for 13 years. Never missed a payment, never was late, always followed their rules as required. Recently paid a credit card down by $3000 and they responded by lowering my credit limit to $500.00. My credit scored went down after they did that and that has now affected my business credit. I gave them the chance to reverse this and I was told I could apply for higher limits and doing such that would also negatively affect my credit. I feel they have lost contact with their customers and forgot what it takes to provide "personal" banking. I am changing all personal and business accounts to another bank.

I love this branch! Have been using for years and never had a problem. Also they helped me obtain a mortgage for my new home. Thanks guys...

Don't bother asking the tellers for help.... if they dont know they will just answer you and if they give you the wrong answer Citizens bank will still charge you for it. I'm a single parent and they took over $120 in fees from us because their teller gave me wrong information. Shame on this bank.

Been going here for years. They have always been helpful. Great people.

Tellers are unhelpful and unfamiliar with company policies. I will no longer be using this branch.

best location by far for this bank, nicest people and for sure the best service

Teller's English was poor, the service was bad, and they didn't answer my questions.

Unfortunately can't rate it any lower. Staff was unhelpful and didn't care