Citizens Bank E Main St, Kutztown

I’m really bummed out!! Just found out Kutztown location is closing as of August 10!!! It’s the only one in the area!! I love the staff here, they are super knowledgeable and professional yet so friendly like family!!! This is really upsetting and sad!!! Why???

Never had a problem till now so very disappointed that the Kutztown branch is closing in August I just hope they give the people that are staying an ATM machine to use or deduct charges for using other bank ATM machine been using this location for 40 yrs

I received the worst customer service here of any bank I've ever used. They charged me service fees AFTER I closed my account! I had to go back in and pay additional fees just so I could close my account and get them out of my life.

I became a member due to a promotional offer. There were several hoops I had to jump through to get the full bonus. I completed them as described to me by multiple individuals within citizens Bank. Only to find they disqualified me for half of it on a technicality. As friendly as the staff is in Kutztown they wouldn’t fight for me to make it right even though the offer was completed in good faith. I was lied to by multiple members of their call center staff, either that, or they didn’t know what they were talking about. The money I did qualify for was paid late and took several phone calls to make happen. Even there emails back to me had their own phone number incorrect. Take your money someplace else with an organization you can trust. I will be closing my account and do not recommend citizens Bank.

Nice bank, I like the efficiency of their staff

Such a relief to be done with these people!

The staff are nice and very helpful!