Citizens Bank Island Pond Rd, Springfield
20 Island Pond Rd, Springfield, MA 01118, United States
https://locations.citizensbank.com/ma/springfield/20-island-pond-rd.html
- Saturday9AM–12PM
- SundayClosed
- Monday9AM–4PM
- Tuesday9AM–4PM
- Wednesday9AM–4PM
- Thursday9AM–4PM
- Friday9AM–4PM

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Reviews
S
This one star is for one employee in particular. I came into this branch to pay off my mortgage and spoke to Sarah for her help in contacting the mortgage department and processing my payment. I waited over 2 months to hear back from her about the payoff approval, but each time I called to talk to her, she would assure me that everything was going smoothly, we were on the right track, that it would happen soon. I got tired of waiting and eventually spoke to someone else at the branch (Stephen/Steven) and he accomplished in 2 hours what it would have taken Sarah more than 2 months to do. He got my payoff approved in no time at all, and also told me that the mortgage department had no record of any other attempts to contact them about my request. So Sarah basically lied to me, made me wait months while monthly payments were still being taken out of my account, and when I went to talk to her in person on the day I paid off my mortgage, came up with excuses as to how the mortgage department put her on hold. That just tells me she was too lazy to do her job since Stephen/Steven had no problem at all. At some point she even blamed me for not calling the mortgage department myself even though nobody ever mentioned that I would have to do that Overall, Sarah was incompetent, lazy, lacked attention to detail, and provided terrible customer service. Stay away from her! We need more Stephen/Stevens in this world.
T
They wanted to charge me $7 to cash a check that belonged to their bank. They must keep that out when people sign up for accounts. Oh by the way when u write a check to someone and they come to our bank to cash it we are gonna charge them $7 to cash the check even though it’s to our bank. That’s alright for now on when the person writes me a citizen bank check I’ll charge them an extra 7 dollars and tell them to ask for it back from you. What a rip off
L
It's my bank for almost 30 years
J
Great Service! Very friendly branch, they know your name and greet you every time you come in.
S
Nice little bank, people are nice and the service is pretty quick
A
Nice and great , awesome and fast service 👍👍
Personal loan Providers Nearby in Springfield
FAQs
1. How to Get Hold of Citizens Bank?
You can contact them at +1 413-781-3330 or go to their website and submit your application form.3. How to Request a Loan from Citizens Bank?
To apply for loans from Citizens Bank, you can submit your application form on their website or visit their physical store. You may need to drive your vehicle there when getting a title loan. Visit our website to get more information about online title loans.5. What Will Happen If I Could Not Repay My Loan?
Loan defaults can have a serious impact on your financial life. Get Hold of your lender when you are likely to fall behind on the repayment.
2. How Do I Find Citizens Bank?
It is located at 20 Island Pond Rd, Springfield, MA 01118, United States. View maps and get your direction to Citizens Bank.4. Is Citizens Bank an Agency or a Lender?
Citizens Bank is a Bank offering different ways to financial stress. Enter our website to get low interest rate personal loans for unexpected expenses.6. Does Citizens Bank Offer Bad Credit Loans?
Yes. You can still get loans with Citizens Bank if your credit score is not good. It is also available to get installment loans with poor credit through our website. You can also learn more about an installment loan here!