Santander Bank Branch Sumner Ave, Springfield

I like come over here because have a person that speaks Vietnamese .Dat he very nice and always answered my questions. My English just limit, some papers like home equity or finance I don't understand in English. He helped me understand more clearly, so that nice have someone speaks your language.

Pretty straightforward banking, the user friendly banking app is what makes me a customer. It doesn't lock your account every other week due to one wrong password attempt as other banks do it. Well done, now please don't change it and ruin it, as other banks have done all sorts of inside out & backwards.

Worst customer service ever and went across the street and open my account at TD bank

I just left the bank 1st of all every time I go there I have to wait in line for at least 10 minutes at so annoying... Today when I went in they had music jamming romantic tunes Bank.. Also that teller was so extremely rude to me I made a deposit she didn't even say thank you or good bye or anything very unpleasant... She was mean mugging me the whole time. Get a new job new girl

I don't generally leave a comment but this branch was a bad experience. My wife, my son, and I were going to open accounts but after we talked to one of the tellers, we were asked to wait for the customer representative. We waited for 30 min. ,no one even asked or approached to us although there were couple people saw us behind the counter. This one was one of the worst customer services I have ever seen. After working with Chase, Bank of America, and Citizens bank, Santander got the lowest rate from me.

A woman named Catherine that works there picked up the phone and was very rude and unhelpful. She hung up the phone when I wasn’t even done speaking. Definitely wouldn’t recommend going here.

My experience here has always been pleasant, the tellers are very friendly and my transactions always go smoothly.

Worst place ever. Longest wait. Five people walking around but only one teller. If I had a choice I would not do business here!!

I have been banking here for 12 years. This is the best bank I have ever done business with. Everyone here is professional, very nice, and super helpful.

The wait time to just withdraw money was over 30 minutes.