Citizens Bank Great Rd, Bedford

Absolutely great experiment. The branch manager, Ms. Selamaj, goes above and beyond to make sure that every customer is satisfied. Single handedly, she takes care of everybody and her commitment and passion for her work is exemplary. I hope she receives the recognition that she absolutely deserves.

The people at this branch do not know how to do anything and just have you call the phone service who then sends you to the branch. no one is helpful and wont do anything if it means they have to do lift a finger to do work. Lazy and unqualified employees. a 5 year old could do their job better than they do at this branch

Employees will not hep you with any problem. too much work for them to do. they cant be bothered

Terrible customer service. These people here literally don't know how to do anything. Their answer is "call customer service" if I'm here is because I was asked to come into the branch. Every single time I stopped by this Bedford branch I left angry because they don't know how to do their work. This brach gives a terrible name to Citizens Bank.