Citizens Bank Middlesex Tpke, Burlington

I do the daily banking for my workplace and, even though this is the closet branch to where I work, I drive out of my way to go to the Winchester location because their service is 10x better. I also find it odd that, in the 10 to 15 times I’ve been to this branch (shows you how much I avoid this location), the same teller has told me my deposit has been $5 off on two separate occasions. I’m very careful with my workplace’s funds, so I find this to be a very strange coincidence, especially because this has never once happened in Winchester (and I’ve been going there daily for the past 8 months). One of the deposits that the teller claimed to be off by $5 was for a small $62 deposit ($22 of which was a check, so it would’ve only been $40 in cash). When I explained that I’d just counted the money before coming in to make the deposit and had the full amount there, she pushed back, said I must’ve made a mistake (because her machine is never wrong) and rudely suggested that I be more careful counting in the future. Both times, I ended up just taking a $5 out of my own wallet and giving it to her. I’m sorry, but I know the difference between $40 and $35. I also dislike the fact that the counters are so high that I can’t watch the tellers processing my deposits. Coincidence or not, I’m going to skip this branch at every opportunity I get.

When I walked in there were 2 tellers and no customers yet it took 20 minutes to get a replacement debit card. I’m patient but this is unacceptable.

The people that work on this bank are not professional, I went there to make a car pay off and they gave me the wrong information $$ more then one time, I have to come back to the other bank that I got the payment more then 2 times to solve my problem very disappointed with this Branch.

very good service, very professional, knowledgeable and willing to help stuff, and absolutely gorgeous tellers - given their banking skills, it is a very good added bonus! Very good Branch Manager too - one of the best I experienced at Citizens.

Absolutely great, the staff at this location is very professional. They will go an extra mile to help you with anything you need. This is one of the best Citizen Bank locations I have visited. Strongly recommended for all your banking needs.