Citizens Bank Kirkwood Hwy, Wilmington

The team at Citizens on Kirkwood Highway did a fantastic job helping me set up new checking and savings accounts so that I could take advantage of a promotion. Ed was great to work with, went above and beyond, and answered all of my questions and then some. Can't recommend him and this branch enough!

My absolute favorite bank to go to! I will drive out of my way just because I know whoever is working will be pleasant. Very friendly, professional, and helpful. I have never had any issues banking with them, and honestly my favorite bank 🥰 For personal or business reasons, make sure you bank with them! They will NOT disappoint! 🎉

Citizens is a wonderful place to do banking! They have superior customer service, are very kind, caring and always there to assist you in a timely manner. Thanks!!

Citizens Bank KirkWood Hwy is not just a bank it is the place where you are loved and instructed to make wise financial decisions.

I Called our Local Banking Branch in Kirkwood Plaza today because we are a business and had an issue with a payment from one of our clients. I called the branch and spoke with Victoria about our issue and not only was she pleasant and extremely helpful: She also offered to drive to our clients house to rectify the issue! I've worked in the financial industry my entire career and I have never witnessed a better example of going above and beyond for a client in all my years!!! Way to go Victoria! I will be sure to mention this to your supervisors!

The woman at the teller woman was horrible. She had a very poor attitude when I pulled up and I asked if I could cash my bonds. The woman explained that they no longer do that in store. Kinda odd since your website says that you still can . AND then telling me I need to go through the IRS website. It’s actually the national treasury but this employee is obviously okay giving incorrect information to the clients.

Great customer service by everyone I interacted with at the branch. Mr. Mayer was professional and efficient and was able to help us with what we needed to do. Thank you!

Longtime Customer - First time commenter. The branch is great. Citizens, in general, has been very easy to work with, but this is a particularly outstanding branch!

I adore this bank, the employees are the most friendly and give you the facility to know about their services in your language Most of the employees speak Spanish and they are a pleasure to deal with They do not discriminate and help you a lot