Citizens Bank Western Ave, Albany

Do not use the cash deposit feature of the ATM. I deposited 433 dollars and accidentally hit the "return all cash" button only for the ATM to make a grinding noise and declare that the "transaction cannot be processed." The ATM kept my money and nothing went into my account. After submitting a claim I was never given a claim number and told by a rude employee that I had to wait until Thursday for them to check the ATM and promptly hung up on. Called Thursday and was told the bank manager would call. She never called. I am close to closing my account and going elsewhere. This bank has essentially stolen my money and doesn't care to help return it, treating me like a nuisance every time I call.

Terrible inconsistent ATM functionality. Seems like they are partly down half the times I go to the ATMs in the area. Hours of operation too limited and too many stacking fees. I wish I had never joined this bank when I moved here.

First time in that branch and they lost a check i loose 30 dollers they dont care

Citizens bank sucks in general. Always a hold on checks. It’s getting frustrating. Worst bank I’ve ever had. Definitely finding a new one!

Always a good experience. Very friendly and helpful.

Full Service Bank with ATM lobby and drive thru.