Citizens Bank Centre St, Jamaica Plain

Not a good Bank . Money Is regulated by Overseas Companies. Your and Identity get stolen. You go In the Bank 🏦 to do Transactions and your Money 💰 Is not given to you. A Claim has to be filed according to the Bank and then you have to wait for a Response.The ATM In the Bank states you get your Money and you don't. The Bank 🏦 personnel state they don't own the ATMS Overseas Companies do. The Bank Manager gets nasty and then cancels your account. People who are Elderly and disabled who have Direct Deposit of Social Security checks have to give 30 days notice to Social Security what happens to the checks if the account gets cancelled by the Bank. Elderly and Disabled don't get their money and they may go hungry and die

are you kidding me? This is a bank? I went there today with my 94 year old mom who really needed help doing her financial transactions. I was NOT allowed to go into the bank with my mom and errors were made on her transactions. What kind of flipping entity does not allow a caregiver to enter the premises with the person doing banking? The very rude woman at the door told me I could not enter. When this is done we will be changing banks as the branch is Jamaica Plain has ZERO common sense. I know this is stressful for everyone....I understand better than those jerks at the bank as I work in healthcare but as a daughter and caregiver I should be allowed to go in the damn bank with my mom to help her....she is freaking 94

Beware of the scheme and/or incompetency of Citizens Bank business. On June 1, 2011, I went to Citizens Bank at Jamaica Plain, MA in response to a flyer that offered $150 cash to new account openers.. No cash was given to me but Instead, they took $76 from me. As I was told at the bank, I set up three automatic payments as condition for cash reward. No cash came and they said i had to make a direct deposit of my paycheck. Why didn't say so when I opened the account? So I withdraw $1500 and closed the account and delete them from automatic payments to merchants. One of them was ADT security and although I deleted this bank, they system took longer to change and send the citizen for a month payment of $40. Instead of denying the bill, Citizens took this as a business opportunity and started charging $25 for insufficient fund for three days. When I found out this on July 30, 2011, I deposited the accumulated finance charge of $75.96 in good faith to prevent further accumulation of the charge. Of course, I visited the branch on Monday, they did not refunded the money. I kept calling to resolve issues for months with no success. In 2015 and 2018, I contacted the Citizens Bank again. this time their response was it been tool old. Why didn't the refund the fund in 2011. Was it too early?

Well about 30 minutes of me staring at a staff that was poorly trained by management. I wanted to order foreign currency. Nothing special. No one was trained how to do this. And then no one had an answer as to why the rate was 15% higher then current exchange rate and an additional 15$ on top of that. I don’t blame the woman I was working with, but shame on the management there for not preparing their team to properly satisfy their patrons. I’m so disappointed! I’m tired. And I refuse to give more business that can’t do its job.

This branch has clearly made customer service a top priority. Everyone I have encountered in the past several months has been courteous, well-informed, efficient, and thoroughly professional. I appreciate the effort to make the branch a welcoming business in the neighborhood.

The agreement between the Jamaica Plain neighborhood and Citizens Bank was that they were to maintain the clock in front of the bank. That is why their logo is on the clock but, it is always timeless in the wrong way.

Customer service on this bank is horrible. The tellers are rude and completely unprofessional. I am seriously considering changing banks as I am very disappointed by Citizens Bank services.

This place is horrible and the bank are scammers stealing money from people's account beware and yes it the truth. Im someone it happened to so i had to close my account and leave that bank.

This is by far the best bank I've ever been to. Every employee is helpful and friendly.

They don’t answer the phone mobile banking app trash