Citi Boston Post Rd, Rye

I opened an account in April 2018 at this Citibank branch. At the moment of opening the checking account there was a promotion in which I would receive 400 USD if I brought a certain amount of money to the account. This is as per promotion WDPUHXJRR9 ‘Make the Move Now to Make a Cash Bonus’. All documents were fully filled at the moment together with the branch’s financial advisor. After almost 2 years, I am still chasing Citibank via Customer Service for getting this money paid into my checking account. Pity! Very Disappointing... For those in the corporate world: this is a clear example of how a big bank neglects customer centricity as part of standard corporate strategies.

Citibank used to be good but has gone from bad to worse now. They closed my account without notice for 11 days, found themselves at fault but do not want to take responsibility for the disruption and wastage in money and time they caused. Highly avoidable.

Terrible customer service! Ridiculous wait times on phone each time, no return calls as promised as well as condescending attitude from management & bankers. I would not recommend this bank to anyone.

good bank been with them for years i come to this branch pretty often. has handicapped accessible parking lot and each access atms and desk.

Serves one type of customer. Banking policies are 90's , competitors are superior.