Citi Willis Ave, Albertson

Worst banking experience that I’ve had. I was told that it was fraud going on with my account & to have a seat because someone was coming to question me about my account. All of it was a lie. I was interrogated for 15 min. I was told by Christine to go to another branch and make my transaction.I replied “I should but No” Finally after proving that it was my account and answering 3 security questions. I asked if someone(outside) was still coming to question me about my account & the answer was “no”. Obviously wearing a face mask & being a black male is problematic at this particular branch during a pandemic. She attempted to apologize & explain why but the damage was done. I felt violated & embarrassed.

Citibank is absolutely awful I had a block put on my account for no reason and no one will tell me why or unblock it for a week. All I can say is the staff here Joyce in particular were extremely helpful in trying to get answers for me unfortunately it was out of their hands. Will not be using citi anymore .

On Nov 22, 2017 someone walked into this Citibank branch with a Fake I.D. from CT, and was allowed to withdraw almost $6,000 of my savings. Citibank has yet to give me a logical reason how this happened, nor have I received my funds back. This is unacceptable!!! Beware of the tellers at this bank!

Maria, as busy as she was with other clients, took out a quick few seconds to notarize something for me and didn't make me wait at all. My future business will go to her and this branch. Thank you

Easy to see right off of Willis Avenue servicing Albertson and the adjoining areas of Nassau County. Plenty of parking and a wheelchair accessible entrance. ATM is available. Clean facilities. No public Restroom. Staff is ok. Personal loans and mortgages. We will most likely be going back.

I love this branch! Christina and the staff are very helpful whenever I need them. I still come to them even after we moved out of Albertson.