Chuck Hutton Chevrolet Mt Moriah Rd, Memphis

(Less) Case Description: Seat got torn during oil change On Saturday, June 2 about 9am I took my car to Chuck Hutton Chev to get an oil change and my service advisor was Author. I picked my car up about 2pm but didn't notice anthing until I got home. So I called them about 4 but they were closed. I called on Monday to speak to my service advisor and the operator said she would give him the message. I waited but no one called me back. So finally I got a call on Monday June 11 from Author asking was everything ok with my car and I explained to him that someone ripped my driver seat. So I scheduled an appointment to go in the next day on Tuesday to talk to the service advisor Darryl and he was very uncooperative about the situation because he walked very slow to my car. He also talk to his employees that was already helping someone with their car and I said here's my.car here...I opened the door. He said ok...ok just wait. But why wait when you are standing neext to my car. He looked at the rip in my seat and said that's wear and tear. I said it's not because this is a new car. 2017 Camaro. He said yes it is and I'm not paying for it! And walked away leaving me standing there by myself. I WILL GO TO JIM KERAS ON COVINGTON PIKE ANY DAY BEFORE I COME HERE AGAIN!!!!

Edited skip to 12/15/2017 review. CERTIFIED MECHANICS DON'T SOLVE A PROBLEM TO CAUSE A PROBLEM!! Took my 2012 Chevy Cruze this collision center. I had the whole front windshield replaced., the driver door fixed from a dent and scrape and the fender area around the left-front tire. When i got my car back the radio display area was black. I managed to fix it buy pulling the fuse and disconnecting the battery a few times. However, the climate controls lost power and when turning the fan speed dial and temperature adjust dial it doesnt display the action being made. I took it back and explained that i was working before i was left with them for repair. I was told that i would have to pay $120 to have it checked and fixed. I asked even though it got messed up while it was here i have to pay $120 i was told yes then told that it could be a fuse. Then i was told that it could be due to the engine overheating and i told them i been receiving that message and never have the climate controls suddenly lost power. They refuse to fix it until i pay $130 to a mechanic i know that can solve the overheating issue. 12/15/2017 I added 2 stars due to me finding out that my climate control module circuit was blown from when they gave me the boost off due to my battery being dead. I still dislike the fact that i was told that my climate control has no power because my engine is running hot. Also i was told they wasnt going to do anything about the climate control until i get my car to stop displaying high engine temperature. Me and a mechanic discovered that my thermostat was broken when he scanned the error code with his OBDII Scanner. So therefore it wasn't the sensor thought it was. Overall they did make me smile seeing that i couldn't even tell that damage was ever there. i payed $138 to get my thermostat issue resolved from a personal mechanic. I purchased an OEM climate control from ebay and i feel like my car is back to how it was before my friend wrecked it. Thanks you Chuck Hutton for succeeding your goal!

This is the worst experience so far, I'm here in line right now in 09/19/18, and a service rep name Les came to my vehicle and asked who I'm here for I stated Donna in which he went to four other vehicles that was waiting for him place his name tag on the windshield and never went to get Donna. I arrived at 8:20am for my 8:30am appointment. I stayed in the vehicle moving it up and once it got to be the next vehicle (at 8:58am) a man in a white shirt was asking me if I needed help? Before I can answer, les came by and said "I got him". And came over like he never saw me and asked "what you need done are you just here for a fill in"? And once again I said I'm here for Donna with an appointment at 8:30. It was then that Donna came out and greeted me with a warm smile. I hope that this gets addressed, no one should have to go thru that just because you're not their customer. It's all Chuck Hutton, please get back with me. Thanks.

Making an appointment to have an oil change was difficult and time consuming. Waiting three hours at time of service is also a problem.

The absolute worst service department in the city of Memphis! Liars! They charge you and charge you multiple times only to still not fix your vehicle. They hardly wont to give loaner cars and the customer service is horrible. Do not bring your car here for service. Complete nightmare i will never come back. These guys have no clue what they are doing.. Thank me later.

Fred and the Finance Team made my purchase stress free. No pressure. Answered all questions. Excellent service. I will recommend Chuck Hutton Chevrolet to everyone. I LOVE my new Malibu!

Mr. Josh Barnes was very helpful and attentive and did everything he could to make sure my car was repaired. He is very diligent at his job.

Everyone was quite knowledgable and pleasant. The staff worked diligently to get me approved and in my car on a Saturday because my wife and I were having a baby the following Wednesday. They made the process super easy for my 9month pregnant wife. I would recommend to everyone I know. Go CHUCK HUTTON!

I had a wonderful experience at Chuck Hutton. I never felt pressured to buy a car that day. My sales-person, Fred made my experience stress-free. Ricky in finance broke everything down so that I understood everything before I signed on the dotted line. I had a sun-roof installed afterward, and Fred really made him self available, and went above and beyond, even when things didn't go as planned. I feel like they really cared about me as a person. I would definitely recommend anyone in search of a new vehicle to try them out.

I went to Chuck hutton because of the lifetime powertrain warranty. After purchesing a car from them and signing papers we where never told anything about tje warranty. I had my normal shop do all the maintance on the car. When we though we had a issue with the car eight months later. We call service center and they had they we had purchased a new Silverado and not tje car when had and then we found out tje paper work was never filled for the warranty and that they could not help us because we had mot got a service done there. We where never told we had to do that and the gentlemen we bought tje car from and signed the paperwork no longer worked there. So they told us they could not help us and that we do t ja e the warranty form Them any more. I will never buy a car from this lot again.