ChoiceOne Bank E Division St, Sparta

Senior management had to take care of the branch managers bad illegal customer service. Choice one contacted me and made things right. Employees need more training and customer service. Management needs to be replaced. I seen some other structure eliminates that need to be changed before the bank gets into federal trouble . However this is not my concern, fixing there bank. They just need to figure it the hard way I guess.. I have no issues with Choice one bank. If they need a sit down and ask for help I will do my best I change the review score now

I was banking with a bank in Lapeer called Lakestone Mutual and they switched to Choice One in some merger. I had a savings account with over 1000 dollars which was shown to not be there once the merger happened. I was charged for an overdraft fee that was supposed to be taken off of my stuff because it was an error on the banks end. When they took it off the very next day they charged me agian for the process of correcting thier first mistake. This by far has been one of the absolute worst banking experiences I have ever dealt with.

DO NOT USE FOR A MORTGAGE. My mortgage loan officer lied to me about the kind of mortgage I was approved for until after I put down money and paid for an inspection. When I asked questions she would google them and then screenshot the answer and send it to me. I lost a place to live almost $1,500 due to this bank’s negligence and misguidance. My email is elflorka8@gmail if you have questions or want details.

As long as I get my regular teller I never have any issues. They are always friendly and helpful. Even when they messed up stuff they fixed it fast and proficiently.

Applied for a loan here, got denied, and when I emailed back and asked why, “Lee” told me to give him a call. Not only was he incredibly condescending to the point where I was in tears, he literally had to say “I’m not trying to pick on you.” Well Lee, if you’re seeing this, I wish I didn’t have to get a loan to begin with, but due to my father having a stroke, some of our finances have been a little wonky lately. I’m sorry if you were having a bad day, and needed a someone to take it out on, but I’ve had some bad days lately too. Consider that the next time you start “picking on someone.”

ChoiceOne is a great place to work and bank. If you are looking for superior service and quality advice, you have come to the right place!

Sharon was wonderful helping me open an account there. Really glad I went.

I have banked with choiceone bank forever before it was choiceone, when it was Sparta State Bank. Customer service is terrible. I would get a new bank.

Friendly staff that always welcomes you when you walk in the door with smiling faces and always finds ways to help

Very friendly staff! Sharon and Hillary are especially helpful & knowledgeable