Choice One Community Credit Union Hazle St, Wilkes barre Township

Every time you walked in there and one of those “lady at the front desk” Not one person (if you can say person) with a nice attitude. Maybe they need to hire people with better customer service and less menopause. You go in to make a payment or withdraw money from your own account and is like if your taking money out of there own account and the attitude is just beyond nastiness. You get a card from then for a reason and still they want more.. Oh, and DID I forget to mention one of this lady’s papercut my forearm because she decided to throw my id, and some paperwork I brought with me and even her pen. And her exact words; I won’t deal with this people, I won’t take this people “this people” Hispanic and Black. More humanity and less racism is what we need. Racism is to the roof in that place, if your black or Hispanic this are not the people for you. Go somewhere else. Trust and believe that this will be the last time we’re making any type of business with this credit union. Don’t even bother to go and try to tell the “manager” he won’t do nothing because employees are always right, but racist.

Choice One is one of the last real credit unions. They truly care about their customers. The employees are always friendly and helpful. Any time I’ve had a problem or questions regarding my account it was resolved swiftly. The loan department is also great! The loan officer I worked with was communicative through the entire process and they got me a great rate on my auto loan.

Bias toward Blackwomen especially strong ones I am so tired of the blantant racism I have endured since moving into this community but I am not surprised Period...

I've had some difficult business to handle and the staff at Choice One were great and very helpful. They guided me through the process. They have also been great with my regular banking needs. Highly recommend!

My wife and I went to open an account recently and the person who attended us treated us so badly that we decided not to open the account in Choice One Community, for 2 years I had thought about having an account in this place because I thought that I I would give an excellent service and it was the opposite

I have dealt with a few people in regards to loans also. Joe Dolan is always a help in any way he can. The tellers are also very helpful when ever I go in to do banking. I would also like to add the fraud protection is one of the best. They are very quick to protect my accounts.

I refinanced my car here and I could not be happier. Everyone was so friendly and Michelle went out of her way to put me at ease. I highly recommend using them for all your banking needs.

An excellent alternative to a profit-driven bank. The Choice One FCU has been our primary financial institution for over 15 years! Offering wonderful services for not only our small business but for our personal accounts as well. Friendly and reliable customer service and wonderful staff make transactions a breeze!

Amazing staff Very attentive Wlak through all steps of your banking with a smile. They make you feel like family. I would recommend them anytime. Thanks again for being a great place to do business with. Danny S.

The Choice One Wilkes-Barre location has been very helpful through many different endeavors such as my car loan, home equity loan, cashing in bonds, getting a preapproval for a new home. They are always available for questions and get right back to you if they miss your call! I do all my banking at Choice One!