Chocolate Bayou Credit Union Crossroads Plaza Dr, Pearland

Racist rude customer service my employee and manager. Forcing a customer to verbalize their address in front of other customers when they told you they do not feel comfortable smh terrible

Excellent customer service, incredibly polite. Effective and efficient at solving any issue, regardless of complexity. Minimal delay on anything that requires mail service, or time to be sorted out. Works well with other banks. My family and I have used this bank since it has opened, and my entire family and I have nothing but positive things to say about it. More often than not, it is better to use this bank than any other in the Alvin area.

Excellent phone service. Went in the next day, everyone is so respectful and kind! Also again, great service! Quick service although they also take their time once you’re with them to make sure everything is correct. Love my bank!

Even with written instructions on a deposit slip they still manage to get the wrong denominations in each account.

Prior to the pandemic back in 2019, I opened a minor account for my school aged daughter. It was explained to me at the time although the "Mud Bugs" program has phased out, my daughter's account would not be subject to any fees or penalties in comparison to adult accounts. I ventured into the Pearland branch today to close my child's account and was utterly shocked and disgusted to discover a multiple of fees were deducted from her balance. When I questioned the branch employee she stated it was due to "inactivity". It is beyond deplorable a community credit union would deduct fees from a minor's account. I will never return my business or my money to this establishment.

Always a pleasure going into my hometown bank and seeing all the smiles. Everyone has A1 CUSTOMER SERVICE. Mrs.Patti & Teresa have always been there to guide me in the right direction since day 1. Thank You Chocolate Bayou

The customer service by phone is awesome! (Shout out to Lisa for your help making international purchases.) I subtracted stars for the lack of ATMs and the high fees to use other ones on top of the already high monthly fees just to have an account. As far as credit unions go, it's very middle of the road.

I’m very grateful with the the experience I had in this branch. I’m very happy that they helped me when I needed them. The staff was very professional and very helpful. I would recommend chocolate bayou as a credit union to anybody of my friends and family. Thanks again chocolate bayou credit union.

Any reason why i called to ask about co op shared business i was told i was good to go and when i got there was told never nevermind. Do not recommend

From day one, I have had nothing but a great experience transacting my business at the Pearland location.