CheckSmart Plymouth Rd, Livonia

Been a customer at this location for awhile. Beth Lawrence and Brittney were the best. The crew there now are not as customer friendly. They are so dry and robotic and even slower than before. I do like the sign in on the computer opposed to signing all of those papers. Friendly faces and faster service would be a plus.

The facility itself was nice, very well kept. However it seems to be unreasonably short on staff! When handling money, some processes take a good bit of time which is why their should never be just one staff member working at a time. My visit just so happened to be on one of those days in which a young man named Trevor was the only one working at the time and for my hour or so stay he remained the only person available for help. Rude customers were disrespectfully asking for service (rudely disregarding the customer(s) that were being helped as though their needs were more significant), some even hovered over a customer while the transaction was being finished. I understand Trevor's frustration completely and hope that you all will keep in mind that the world operates on time that doesn't care about how long it took to get a loan or cash a check. For a small location with only a few customers in the store at once, it should never take an hour (over that for some) to get your business taken care of and go. Please do something about this, I'm sure it's not a rare occurrence.

My experience was good w/ the Plymouth location until they did not inform me that the payment plan is based on a rolling calendar. I've been going to CheckSmart for almost 2 years and never missed one payment. If you have 8 loans on file, you qualify for a payment plan. They will divide your payments into 3 payments. Well I went in to make payment arrangements like I normally did only to find out that I no longer qualify because one of my loans fell off and I no longer had 8 loans on file. If they would have informed me the previous time that I would not qualify for payment plan next time, I would have known to make other plans. They surly can call you to remind you that your payment is due on payday, but cannot inform a person when they no longer qualify for payment plan option. I thought I had a rapport w/ the staff and felt they really were there to assist people who needed financial help, but I see this is not true.Then they couldn't do anything to help me because the plan is thorough the State. Now my bank account is in the negative and I refuse to take out anymore loans through these types of services. This is a warning for others to make sure to check that you have 8 loans on file otherwise you will end up like me. They never explained this to me, so I hope this will come in handy to others.

Beth, Lawrence are great always polite and friendly. Very professional and always willing to help out the new employees. Always ask how are you doing. sometimes you feel a little shame going thru hard times and have to borrow money, they never ask any questions or make you feel bad about it.

Great job Zach ! Thank you so much for cashing my check ! Super professional , fast and polite ! Overall great job very impressed will be back if I need the service again.

I called them and asked how much it would be to cash a check. They said I would have to come in for a price. I told them specifically I just wanted a price, do not run the numbers. The price was about $175 more than the first price I was quoted. They ran the verification numbers, so I had to go back to my tax preparer, where I sit as I type this, completely annoyed and wondering if I will be able to get my check cashed at all. Even if this goes well checksmart wasted hours of my day, and had ridiculous prices

Mahogony J. Miller, an employee at this location, stole my information and ran up over $1,000.00 on my card. From car payments, storage payments, food orders, cell phone bills and various other charges. They are trying to deny my reimbursement. It's a joke.

The place is a complete ripoff and inconvenient. Other places even let you make payments over the phone but not here. Definitely not returning.

This location is wonderful everyone there is always helpful and so caring and very fast service especially Jon.

Great customer service always have me in and out in no time love going to this location.